Proof OCZ is not all that!

[ocztony]

http://www.ocztechnologyforum.com/forum/

That is the URL for ther official oczsupport forum, bleedinedge is no longer hosting the support forum so you may need to repost on this forum also.

Please remove steve's email addy from your post catalysts17az, he will no doubt have to change a ton of contact details now due to spam and while I know you have an issue with OCZ i am sure you would not intentionally wish a spam barrage on anyone.

You will hear from OCZ Monday, trust me...but posting rants on forums does not get an issue resolved quicker, and believe me OCZ do have the best online support on the net as many of our competitors have tried to hire the people involved...so they feel we are doing something right even if personally you do not.

Steve looks after you guys here, not me but I saw this while surfing, please if you wish to talk to me come over to the OCZ forum as after i have this issue sorted I will only come here to surf not for support.

Tony

 

[ryderOCZ]

Catalyst, it is 5:22pm Sunday night, email me at the address in my sig when you read this.

If I don't have an email that shows in my Inbox by 7am Monday, I will post again.

Andy sent you a PM at the OCZ forum, did you ever reply to him?

Thank you.

EDIT: 1:15pm on Monday, no email from you. I can't help, when I don't get any reply.

 

[ocztony]

http://www.ocztechnologyforum....showthread.php?t=31219

Just to back up what Ryder has said here, we did reply to you, the issue is you have not come back to us.

Take a look at the thread I listed here...the last poster is Andy who offered to help.

 

[Quiksilver]

I've been watching the thread develop and for me I would continue to recommend and use OCZ products based on their sheer willingness to get situations resolved despite being cut down and slandered by the person they are trying to help. On top of that it seems that the problem here doesn't have to ocz as they are trying to communicate and get the situation taken care of but it seems the op has just gave up and stopped trying to take it. I am personally thinking the op is full of shit not and just continuing to play his hand at ocz is to blame and not me.

 

[ryderOCZ]

9:34pm on Monday... no reply from Catalyst.

Thanks

 

[ocztony]

Originally posted by: ryderOCZ
9:34pm on Monday... no reply from Catalyst.

Thanks

Maybe he does not need an RMA or replacement after all?

For someone who moaned quite a bit I find this behavior quite strange to just ignore people who are trying to help him!

ohh well we move on

 

[ryderOCZ]

12pm on Tuesday, no reply here or to the email that I sent.

 

[LordGestle]

I can't say who's fault it was, but if this occured to me I would pick up the phone and give you a call if it lasted >1 month.

The biggest time jump for me in that entire thread was this:
"Received on (8/14/06)
I sent you the RMA info 07/27/2006 09:00 PM. Did you not get it?

Was sent out on (2/15/07)
Steve this is going a bit back but i have"

That was 4 months and it appeared you let it drop. Who's to say someone's email was getting marked as spam/junk email? Just seems odd all the way around.

 

[ocztony]

Well as you see he has the attention of technical marketing and online support and we still get no further....

2 more days then I ask a mod to delete this thread, as it seems to be just trouble causing at this present time.

 

[Capt Caveman]

The one time I had an issue with my OCZ ram, I called their customer support and they were great.

 

[ryderOCZ]

9:30am on Wednesday, no contact.

 

[Quiksilver]

I think a mod needs to review and close this thread because at this point I would consider catalyst a troll tbh.

 

[ryderOCZ]

4:50pm Wednesday.

Spoke to Catalyst on the phone. His ram has been received at OCZ, replacements will be at his location by Friday.

Thank you.

 

[catalysts17az]

Sorry i have not had a time to even test the sticks i got, but i will this Holiday. I ran into a very big problem with my ISP. my modem was starting to go dead. it was going on and off randomly a good sign that its about to die (this was early October) so bought a new one from newegg as i get home late from work and miss any service a technician would be able to give. changing a modem is not a big deal but they could never ping me into service even after i went several times in person and over the phone for tech support. all i had to do was plug in the modem and give them my new MAC address. sounded easy right? what a big mess. basically i am online now but my focus has been my college classes that i have online, so i have been scrambling everywhere just to get online. With no internet access my grades have taken a dive but i am doing the best that i can with what i had at the time. so even though i have had them for about 2 months they are just sitting there. i will test them, i will leave a review. but if they do not work I'm calling it quits. if they do work great. As for people getting mad at me.........well proof is in the pudding, i posted everything. we all make mistakes, i do too and for over a year i honestly and patiently tried to get it fix.............. so put yourselves in my situation and i bet you would have snapped way earlier.

 

[cmdrdredd]

Problem is you bought binned memory that is already overclocked past spec. It happens sometimes, that certain ICs when overclocked and overvolted just die, or don't boot properly without the proper voltage set. Since you cannot get into the BIOS you can't set the voltage. It's not something OCZ or any manufacturer can test, they don't have your board or your configuration.

 

[tenax]

heatsink spreaders hiding inferior memory, mispresented pics of headquarters and such..it's amazing ocz got quite a bit bigger and expanded into power supplies etc after the dark days. i haven't used them since a bad experience with 4000 memory that was not stock 4000 but highly overclocked much slower memory and i won't buy them again..but, they do seem overall to have gotten way better than the dark days..still, mixed reviews overall though. i've never had a corsair stick fail...and tried my first mushkin in my new box. neither disappoints...and prices are so cheap these days there's no reason to get memory from a supplier that is known as "sometimes hits, sometimes misses".

 

[SerpentRoyal]

You obviously have not crossed-path with the OCZ gold RAMs. The OCZ tradition continues... What's this BS about needing 2.1Vdimm to achieve stability at the rated speed of 400MHz? Only a crooked vendor would take 1.8V DDR2 667 RAMs and repackage them as oveclocking 2.1V DDR2 800 RAMs. Naturally, there is very little head-room left to push these ICs above 400MHz. After all, these are only designed to run @ 1.8V with 333MHz speed.

 

[The-Noid]

Originally posted by: SerpentRoyal
You obviously have not crossed-path with the OCZ gold RAMs. The OCZ tradition continues... What's this BS about needing 2.1Vdimm to achieve stability at the rated speed of 400MHz? Only a crooked vendor would take 1.8V DDR2 667 RAMs and repackage them as oveclocking 2.1V DDR2 800 RAMs. Naturally, there is very little head-room left to push these ICs above 400MHz. After all, these are only designed to run @ 1.8V with 333MHz speed.

Your arguments always make little sense. When you are speaking of things please try to understand them.

The ram is rated at 2.1v as some is rated at 2.2v, 2.3v, 2.4v, 2.52v whatever the case is.

That does not mean you need to use that much vdimm to be completely stable, that is what the ram is warrantied to. The idea is you can run whatever timings you want @ whatever speed you want and if you don't cross 2.1v vdimm you are still under warranty.

That is the reason you would buy these rams over valueram where as soon as you change the vdimm from the rated 1.8v (I do remember reading that Corsair offers 1.9v protection on all valueram DDR2, but I could be wrong) you have voided your warranty.

Although OCZ has a poor naming scheme the ideas they use are correct.

A better naming scale would be something to course of:

IC NAME, Guaranteed Rating, Warrantied Voltage.
i.e. Micron D9GKX, PC2-9200 CAS 5, 2.45v

Get rid of the idea of EVP and the many marketing tracks, as the idea in the end is the same.

Serpent also routinely recommends buying Kingston N5 Value ram which is rated at 667 to 800 mhz, have the user void his/her warranty, and not have any kind of recourse if their ram does not reach the speed Serpent uses.



Logical Fallacy of the Day for Serpent.

Argument from ignorance

The argument from ignorance, also known as argumentum ad ignorantiam ("appeal to ignorance") or argument by lack of imagination, is a logical fallacy in which it is claimed that a premise is true only because it has not been proven false or that a premise is false only because it has not been proven true.

The argument from personal incredulity, also known as argument from personal belief or argument from personal conviction, refers to an assertion that because one personally finds a premise unlikely or unbelievable, the premise can be assumed not to be true, or alternately that another preferred but unproven premise is true instead.

Both arguments commonly share this structure: a person regards the lack of evidence for one view as constituting evidence or proof that another view is true. The types of fallacies discussed in this article should not be confused with the reductio ad absurdum method of argument, in which a valid logical contradiction of the form "A and not A" is used to disprove a premise.

 

[imported_AndyT]

I want to tell every AT forum member this: If you have a problem with any OCZ product that you actually own, PM me and I will personally see that you are taken care of to your satisfaction.

You can also visit our support forums for assistance: OCZ Support Forums

I can say that for a time in the last year we had huge email issues that turned out to be a new spam firewall, that has now been turned off for all tech support personnel. Also, we no longer use email for customer responses for RMA's. We have a ticketing system that customers use to create an RMA online and customers are sent an email message, but the reply is made through our website. This eliminates any email issues on our end or yours.

I also want to say that we chose our memory chips based on the ability to run tight timings and to run beyond spec. Any memory that runs above JDEC specs is overclocked and will most likely require extra voltage. It makes no difference who you buy RAM from. We all get chips from the same places.

If you have a personal preference for another vendor, we have no problem with that. OCZ has done well because of the excellent customer service that we provide our customers. If we gave everyone a bad experience we would have closed our doors long ago. OCZ Technology has been in business close to 5 years and we have built our good reputation through hard work. We are real people and consumers just like you are. I wouldn't treat you any different than I would treat my best friend. This is the OCZ philosophy.

I have noticed that some posters in this thread that are praising other vendors have bashed the same vendors in other threads. What would be their motivation for bad mouthing these companies? Could they possibly work for a competitor?

I also notice that there are just a few negative posters here in this thread. If your "opinions" were typical, you would have literally hundreds and possibly thousands of posters joining in.

Thanks in advance for doing something constructive with your free time.

To those that are posting the opposite views we thank you.

 

[tenax]

ANDY T, i'm curious..you say ocz technology has been around for 5 years? it was prior to that by the way that i had my issue with ocz sticks that made me swear off them..so was the company taken over by different owners with different standards and practices? if so, that would explain to me why the memory seems better than back when i bought mine (based on indeed, a lot of people have bought them without issues)

i would disagree on one point..everyone may get their memory chips from the same place, but it doesn't mean they have to be of the same grade based on my understanding. also, my understanding is that pcb build quality can be a factor as well. and of course, some heatspreaders are better than others, and the system used to apply them is better than others so i would call foul on any assertion that if a stick of ram from one manufacturer has the same chips as another, they are the same stick with same specs. that's like saying an asus p35 board is the same as a gigabyte p35 board (based on same feature set)

 

[imported_AndyT]

Hi, OCZ Technology was started about 5 years ago. There was another company that was not OCZ Technology, but that was with some partners that did not have the best interest of the consumer at heart. The new company is what exists today and has no relation to any other company.

OCZ uses top quality PCB's and memory chips of the highest quality. There are far less variables in RAM design than in motherboard design. A motherboard has to power a CPU, RAM, video card, etcetera.

Thanks

 

[tenax]

thanks for the info, andy..never heard that before and it explains a lot..

 

[cmdrdredd]

Truth be told, any memory will run at what it's rated for or you can get a guaranteed RMA. Crucial, OCZ, Kingston, Team, Mushkin, GSkill, Patriot, Corsair, CellShock, Trancend, Buffalo, A-Data, and even generic Samsung etc. Guarantee just about everything for life. That means if you own it, you can RMA it if it stops working or doesn't work as rated. NOBODY, not one vender or manufacturer will warranty a memory that does not reach the overclock desired. Rather they will replace your sticks based on the fact that you tell them it isn't working. They make no mention of a certain memory getting a specific overclock. Memory rated to DDR2-800 2.1v 4-4-4-12 such as GSkill is not guaranteed in any way, shape, or form to achieve DDR2-1000 at any voltage or timings. Heck, it's not even guaranteed to do DDR2-850. It's listed as 800Mhz only. Anything else is simply your luck.

Don't blame any manufacturer that their memory doesn't go past what they guarantee.

 

[gingerstewart55]

Originally posted by: AndyT
Hi, OCZ Technology was started about 5 years ago. There was another company that was not OCZ Technology, but that was with some partners that did not have the best interest of the consumer at heart. The new company is what exists today and has no relation to any other company.

OCZ uses top quality PCB's and memory chips of the highest quality. There are far less variables in RAM design than in motherboard design. A motherboard has to power a CPU, RAM, video card, etcetera.

Thanks

Sorry Andy, but even OCZ's website states they were around in 2000, founded a few months over 7 years ago. And honestly, back then, they were pure junk. Passing off one speed IC as another, among other very shady business practices.....I'm honestly surprised they didn't fold for what they were then.

About OCZ:
Entering the memory market in August 2000, OCZ Technology was built around the determination to manufacture the best high speed DDR and RDRAM.

You can find that quote on this page.

Ought to learn your history of your company.

 

[tenax]

lol..i was giving any the benefit of the doubt that it was different owners of ocz technology back then, but i too wondered when he said basically said there was no ocz technology good catch