- Sep 16, 2004
- 142
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I pretty much have had enough; I just want my money back now. Let me know how I can get it back. Coming up with receipts and shipping back the ram will be no problem. This is no longer a negotiation!
Thanks,
Fred
Here some proof to jog your memory, notice the dates ??..
From the beginning??..
Was sent out 5/16/06 (From Anandtech e-mail)
Steve,
I am having a problem with my OCZ EL PC4000VX sticks. i bought these back in December from tiger direct and should of tested them. however, now that i have all my part for my new build i got random reboots about every 10 minutes. so i started touble shooting when i replaced the ram with generic ram the rebooting stoped. everything has be stable for about 2 months. i have been to ocz website several times and still have no response.
My system,
Mobo DFI Nforce3 250gb (with latest bios, forgot which one but just flashed a month ago)
PSU antec 550
CPU AMD 3700+
2 X 512 OCZ EL PC 4000VX (Faulty)
Now using 2 X 512 mushkin 3200 (value line)
its the ram steve everything is stable now that i switched it out, and i have tried putting them back in and well same ol same ol.
by the way is ther any way of buying more of this stuff? and if not can i get them fixed? them came as a pair.
thanks fred
Received on 5/18/06
I will send you an RMA form and instructions to get the sticks replaced
Steve
Was sent out (5/22/06)
thanks steve
fred
Was sent out (5/27/06)
thanks steve, but when can expect the RMA #? or did you send it to my email address and if you did what should i look for, cause of spam i want to make sure i dont accidently delete it.
Thanks Fred
Was sent out (6/12/06)
hey steve,
I don't know how busy you are but we are coming up on a month now. any word on a RMA # for my PC 4000 VX sticks. if they cant be fixed, i will be fine with Pc 4400 or PC 4800 sticks.
Fred
Received on (6/12/06)
Did you email the support address and ask them whats up with the RMA?
Was sent out (6/16/06)
Nope, will try that
Was sent out (7/14/06)
Ok so now that i am sending you another email what do you want me to do, everything was listed on the regular board.
I bought 2 sticks of 512 OCZ EL PC 4000VX from TigerDirect (stupid me for not trying them out first, thought since there the best they should work) i finally got all my pieces for my build by late January (bought sticks first since i knew they were discontinuing them). First I raised the voltage to 3.0 just to get them stable on a DFI Nforce3GB, i knew in adavance these guys love juice. i kept on getting rebooting issues and i was not OCing yet. I switched out the ram with generic ram and everything is fine! its the ram, it failed memtest quickly! At first ahh no problem as i heard of OCZ great warranty on there good ram and that OCZ had a good PR. But waiting half a year is not acceptable and a month before a tech from this forum says to email the website again!
will a tech help me!
Do you need anything else.
Catalysts17az
Received (7/14/06)
I need an email from you so I can give you the RMA form.
steve
Thanks
Was sent out (7/17/06)
here it is steve
Received (7/27/06)
Hey I really don't know what's going on with our emails. I've sent you multiple emails, but it seems none have gone through.
To get an RMA fill in the questions below and send them to support@ocztechnology.com along with a short description of the problem. You can tell them I referred you for the RMA.
Once you have sent the email, the support people will process the RMA and get back to you with the information you will need to complete the RMA.
If you need anything else, please let me know
When you send the email please CC me in on the email so I can make sure it is recieved by support.
steve
Description of your OCZ product -
(quantity, size and OCZ part number):
OCZ Power Supply serial number if defective -
(check silver label on unit):
When and where this OCZ product was purchased:
Description of your problem -
(indicate memory frequency, voltage, timings and test results if applicable):
Motherboard used - (model and revision):
Power Supply wattage, brand and model:
Your Name:
Email Address:
Telephone number:
Shipping address for return or replacement product:
Was sent out (8/14/06)
can you PM me the info please.
Received on (8/14/06)
I sent you the RMA info 07/27/2006 09:00 PM. Did you not get it?
Was sent out on (2/15/07)
Steve this is going a bit back but i have some problems with my VX gold Sticks PC 4000. we had some problems in comunicating with each other. anyways for some reason i have not been able to log on too anandtech through my home system since late summer and where i worked now blocks the forums so i had no way of comunicating with you ever since but now that i have broadban i can log on now. Anyway here is my problem i still have defective PC4000 Gold VX sticks that i would love to have an RMA# for OR an exchange for other sticks. Please PM me or email me @ catalysts17az@inbox.com ( i am the one that never got your emails and you suggested that my emails too you were some how getting eaten up at the server or something like that.) Right now just PM me to let me know my options.
Thanks Fred
Received on (2/16/07)
You should have an email
What was sent on (2/16/07) to my private e-mail
Hello,
Please fill out the attached form and send it to tescover or jviverito One of them will provide you with an RMA number and instructions on completing the RMA.
Please allow at least 24 hours for a response, that email address is not monitored on Saturday's and Sunday's.
Please let me know if you get this email.
Thank You
Was sent out (2/17/07)
Thank you and i got it.
Received on (2/22/07) From Tyler to my private e-mail
RMA Request
I apologize for the experience you are having with our product. I will
make sure that your RMA request is fulfilled promptly. Please provide me
with the following information so that I may begin the RMA process. I will
soon follow-up with your RMA Confirmation Number accompanied by
instructions for you to ship your current product to us. Please allow 48
hours for a response.
Should you have any questions, please do not hesitate to contact me. I?ll
be happy to assist you.
**Please provide ALL of the information requested below**
Description of the product (quantity, size and Part Number):
*PLEASE BE SURE TO INCLUDE THE ACTUAL OCZ PART # BEGINNING WITH OCZ?
If returning a PSU please provide the Serial Number (check the silver
label on the unit):
Brief Description of problems:
Motherboard model (with chipset):
Name:
Phone#:
Mailing Address (Please keep in mind that OCZ requires a signature at time of
delivery so please provide an address that there will be someone to sign):
--
OCZ Technology, Inc.
Tyler Escover
Technical Solutions
860 East Arques Ave.
Sunnyvale, CA 94085
408-733-8400 Ext. 322
> Hello my name is Fred and i am in need of some help here is my problem
> with some specs listed.
>
> I have a Dual Channel kit (1Gb kit 2 x 512mb) of OCZPC 4000 VX sticks.
> I have these sticks in a DFI lan party Expert motherboard. The voltage
> was raised to 3.0V at 2-2-2-8 frequencies and ran at 3200 speeds with
> active cooling. Failed memtest immediately. never hit the projected 250
> mhz much less 200(3200) stable. switched them back out for my hyperX and
> my system is running again.
>
> The part # is OCZ5001024ELDCGEVX-K
> Power supply: OCZ GameXStream OCZ600GXSSLI ATX12V 600W Power Supply
> This Product was purchased at Tiger Direct about a year ago, January of
> 2006. I have been in Contact with steveOCZ since Last March but have
> had communication problems via email. I have all email of
> communications that are saved on my anandtech account should you want to
> see them, not a big deal.
Was sent 3/14/07 (From Anandtech account)
hey steve this is getting frustrating, i emailed the guy you recommended he replied and i sent him what he needed about 3 weeks ago and have not heard from him since and i have sent about 4 or 5 hellos to see what was up and no reply the last message was a little nasty though. can you help me, its been over a year now with no results and this is my last time trying before doing something else.
Fred
P.S. i will send you the emails that i have sent and his reply as they are all saved.
Received on (3/19/07) From Steve (to my private e-mail)
Please forward me the email you sent to them and I?ll get it pushed through asap.
Sorry for the delays.
Sent on (3/25/07) (to my private e-mail)
did you get all the information you needed?
Fred
Received on (3/26/07) (to my private e-mail)
I did indeed. I assume our RMA person hasn?t replied to your email yet. I?ll find out what?s going on
Received on (3/26/07) (to my private e-mail)
Hello,
Your RMA number is EU20951. The original OCZ product has to arrive at our warehouse within 15 days after the RMA number is issued. If you are returning a Dual Channel kit, please send both memory modules from the kit. Be sure to package returned memory in antistatic material, with no tape or other sticky material applied to the memory. If you are returning a PSU, please be sure to ship all the cables as well as the proof of purchase for the PSU.
Package the product you are returning well by using at least two inches of bubble wrap or foam. Do not directly attach or tape bubble wrap or foam to the product itself. Write your RMA number, on the package clearly using a black marker.
OCZ recommends shipping using a traceable courier, such as Federal Express or UPS. OCZ will not be responsible for lost RMA packages.
Do not lose your RMA number; we will not be able to track your RMA status without it. Please include a copy of your receipt if available. If you have any other questions, please feel free to contact us.
Send To: OCZ Technology
RMA Dept.
860 E. Arques Ave.,
Sunnyvale, CA 94085.
Toll Free 1-800-459-1816
NO MORE!
Was sent on August 2, 2007 (and have had no reply, from my e-mail)
Wow, i am truely impressed with you guys at OCZ. this is my fault, i should have never
truted you guys. well i got mt memory back from you guys back in Mid May. i thought hey
my memory was fixed you guys at OCZ (From what i Hear) are great about taking care of the
enthusiast sector. well i have been busy with work and college and finally came around
today to find out you guys did not test the ram. how do i know, the ram wont even allow
my system to boot up. Now what i want to know is what are you guys are going to do about
it? you can read down below the whole story. Basically i want my money back. i spent a
$125
per stick which comes out to $250 for the pair. i bought it at TigerDirect so they
should still have the reciept in there database. it just blows me away that after all the
trouble i went to get the first RMA (1yr) that you guys shipped me some other duds. Is
this the reputation you guys covet? Truely dissappointed in OCZ.
The part # is OCZ5001024ELDCGEVX-K
Still no reply to this day!
Thanks,
Fred
Here some proof to jog your memory, notice the dates ??..
From the beginning??..
Was sent out 5/16/06 (From Anandtech e-mail)
Steve,
I am having a problem with my OCZ EL PC4000VX sticks. i bought these back in December from tiger direct and should of tested them. however, now that i have all my part for my new build i got random reboots about every 10 minutes. so i started touble shooting when i replaced the ram with generic ram the rebooting stoped. everything has be stable for about 2 months. i have been to ocz website several times and still have no response.
My system,
Mobo DFI Nforce3 250gb (with latest bios, forgot which one but just flashed a month ago)
PSU antec 550
CPU AMD 3700+
2 X 512 OCZ EL PC 4000VX (Faulty)
Now using 2 X 512 mushkin 3200 (value line)
its the ram steve everything is stable now that i switched it out, and i have tried putting them back in and well same ol same ol.
by the way is ther any way of buying more of this stuff? and if not can i get them fixed? them came as a pair.
thanks fred
Received on 5/18/06
I will send you an RMA form and instructions to get the sticks replaced
Steve
Was sent out (5/22/06)
thanks steve
fred
Was sent out (5/27/06)
thanks steve, but when can expect the RMA #? or did you send it to my email address and if you did what should i look for, cause of spam i want to make sure i dont accidently delete it.
Thanks Fred
Was sent out (6/12/06)
hey steve,
I don't know how busy you are but we are coming up on a month now. any word on a RMA # for my PC 4000 VX sticks. if they cant be fixed, i will be fine with Pc 4400 or PC 4800 sticks.
Fred
Received on (6/12/06)
Did you email the support address and ask them whats up with the RMA?
Was sent out (6/16/06)
Nope, will try that
Was sent out (7/14/06)
Ok so now that i am sending you another email what do you want me to do, everything was listed on the regular board.
I bought 2 sticks of 512 OCZ EL PC 4000VX from TigerDirect (stupid me for not trying them out first, thought since there the best they should work) i finally got all my pieces for my build by late January (bought sticks first since i knew they were discontinuing them). First I raised the voltage to 3.0 just to get them stable on a DFI Nforce3GB, i knew in adavance these guys love juice. i kept on getting rebooting issues and i was not OCing yet. I switched out the ram with generic ram and everything is fine! its the ram, it failed memtest quickly! At first ahh no problem as i heard of OCZ great warranty on there good ram and that OCZ had a good PR. But waiting half a year is not acceptable and a month before a tech from this forum says to email the website again!
will a tech help me!
Do you need anything else.
Catalysts17az
Received (7/14/06)
I need an email from you so I can give you the RMA form.
steve
Thanks
Was sent out (7/17/06)
here it is steve
Received (7/27/06)
Hey I really don't know what's going on with our emails. I've sent you multiple emails, but it seems none have gone through.
To get an RMA fill in the questions below and send them to support@ocztechnology.com along with a short description of the problem. You can tell them I referred you for the RMA.
Once you have sent the email, the support people will process the RMA and get back to you with the information you will need to complete the RMA.
If you need anything else, please let me know
When you send the email please CC me in on the email so I can make sure it is recieved by support.
steve
Description of your OCZ product -
(quantity, size and OCZ part number):
OCZ Power Supply serial number if defective -
(check silver label on unit):
When and where this OCZ product was purchased:
Description of your problem -
(indicate memory frequency, voltage, timings and test results if applicable):
Motherboard used - (model and revision):
Power Supply wattage, brand and model:
Your Name:
Email Address:
Telephone number:
Shipping address for return or replacement product:
Was sent out (8/14/06)
can you PM me the info please.
Received on (8/14/06)
I sent you the RMA info 07/27/2006 09:00 PM. Did you not get it?
Was sent out on (2/15/07)
Steve this is going a bit back but i have some problems with my VX gold Sticks PC 4000. we had some problems in comunicating with each other. anyways for some reason i have not been able to log on too anandtech through my home system since late summer and where i worked now blocks the forums so i had no way of comunicating with you ever since but now that i have broadban i can log on now. Anyway here is my problem i still have defective PC4000 Gold VX sticks that i would love to have an RMA# for OR an exchange for other sticks. Please PM me or email me @ catalysts17az@inbox.com ( i am the one that never got your emails and you suggested that my emails too you were some how getting eaten up at the server or something like that.) Right now just PM me to let me know my options.
Thanks Fred
Received on (2/16/07)
You should have an email
What was sent on (2/16/07) to my private e-mail
Hello,
Please fill out the attached form and send it to tescover or jviverito One of them will provide you with an RMA number and instructions on completing the RMA.
Please allow at least 24 hours for a response, that email address is not monitored on Saturday's and Sunday's.
Please let me know if you get this email.
Thank You
Was sent out (2/17/07)
Thank you and i got it.
Received on (2/22/07) From Tyler to my private e-mail
RMA Request
I apologize for the experience you are having with our product. I will
make sure that your RMA request is fulfilled promptly. Please provide me
with the following information so that I may begin the RMA process. I will
soon follow-up with your RMA Confirmation Number accompanied by
instructions for you to ship your current product to us. Please allow 48
hours for a response.
Should you have any questions, please do not hesitate to contact me. I?ll
be happy to assist you.
**Please provide ALL of the information requested below**
Description of the product (quantity, size and Part Number):
*PLEASE BE SURE TO INCLUDE THE ACTUAL OCZ PART # BEGINNING WITH OCZ?
If returning a PSU please provide the Serial Number (check the silver
label on the unit):
Brief Description of problems:
Motherboard model (with chipset):
Name:
Phone#:
Mailing Address (Please keep in mind that OCZ requires a signature at time of
delivery so please provide an address that there will be someone to sign):
--
OCZ Technology, Inc.
Tyler Escover
Technical Solutions
860 East Arques Ave.
Sunnyvale, CA 94085
408-733-8400 Ext. 322
> Hello my name is Fred and i am in need of some help here is my problem
> with some specs listed.
>
> I have a Dual Channel kit (1Gb kit 2 x 512mb) of OCZPC 4000 VX sticks.
> I have these sticks in a DFI lan party Expert motherboard. The voltage
> was raised to 3.0V at 2-2-2-8 frequencies and ran at 3200 speeds with
> active cooling. Failed memtest immediately. never hit the projected 250
> mhz much less 200(3200) stable. switched them back out for my hyperX and
> my system is running again.
>
> The part # is OCZ5001024ELDCGEVX-K
> Power supply: OCZ GameXStream OCZ600GXSSLI ATX12V 600W Power Supply
> This Product was purchased at Tiger Direct about a year ago, January of
> 2006. I have been in Contact with steveOCZ since Last March but have
> had communication problems via email. I have all email of
> communications that are saved on my anandtech account should you want to
> see them, not a big deal.
Was sent 3/14/07 (From Anandtech account)
hey steve this is getting frustrating, i emailed the guy you recommended he replied and i sent him what he needed about 3 weeks ago and have not heard from him since and i have sent about 4 or 5 hellos to see what was up and no reply the last message was a little nasty though. can you help me, its been over a year now with no results and this is my last time trying before doing something else.
Fred
P.S. i will send you the emails that i have sent and his reply as they are all saved.
Received on (3/19/07) From Steve (to my private e-mail)
Please forward me the email you sent to them and I?ll get it pushed through asap.
Sorry for the delays.
Sent on (3/25/07) (to my private e-mail)
did you get all the information you needed?
Fred
Received on (3/26/07) (to my private e-mail)
I did indeed. I assume our RMA person hasn?t replied to your email yet. I?ll find out what?s going on
Received on (3/26/07) (to my private e-mail)
Hello,
Your RMA number is EU20951. The original OCZ product has to arrive at our warehouse within 15 days after the RMA number is issued. If you are returning a Dual Channel kit, please send both memory modules from the kit. Be sure to package returned memory in antistatic material, with no tape or other sticky material applied to the memory. If you are returning a PSU, please be sure to ship all the cables as well as the proof of purchase for the PSU.
Package the product you are returning well by using at least two inches of bubble wrap or foam. Do not directly attach or tape bubble wrap or foam to the product itself. Write your RMA number, on the package clearly using a black marker.
OCZ recommends shipping using a traceable courier, such as Federal Express or UPS. OCZ will not be responsible for lost RMA packages.
Do not lose your RMA number; we will not be able to track your RMA status without it. Please include a copy of your receipt if available. If you have any other questions, please feel free to contact us.
Send To: OCZ Technology
RMA Dept.
860 E. Arques Ave.,
Sunnyvale, CA 94085.
Toll Free 1-800-459-1816
NO MORE!
Was sent on August 2, 2007 (and have had no reply, from my e-mail)
Wow, i am truely impressed with you guys at OCZ. this is my fault, i should have never
truted you guys. well i got mt memory back from you guys back in Mid May. i thought hey
my memory was fixed you guys at OCZ (From what i Hear) are great about taking care of the
enthusiast sector. well i have been busy with work and college and finally came around
today to find out you guys did not test the ram. how do i know, the ram wont even allow
my system to boot up. Now what i want to know is what are you guys are going to do about
it? you can read down below the whole story. Basically i want my money back. i spent a
$125
per stick which comes out to $250 for the pair. i bought it at TigerDirect so they
should still have the reciept in there database. it just blows me away that after all the
trouble i went to get the first RMA (1yr) that you guys shipped me some other duds. Is
this the reputation you guys covet? Truely dissappointed in OCZ.
The part # is OCZ5001024ELDCGEVX-K
Still no reply to this day!