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Programs you use for technical support

L

lightweight

Senior member
I worked for 4 years at a university helping students with networking troubleshooting over the phone and also in appointment. We had usb key drives that we would take around that had our favorite applications on them for technical support. What are some of the programs that you absolutely can't live without and why? I'll start:

Sysinternals programs:
-tcpview (netstat with a nice GUI that is constantly updating)
-autoruns (Displays files that load up when computer starts, including entries that exist in registry that have no file associated with them)
-procexp (Loads windows processes up in a treeview making it easy to find parent processes and kill entire trees of processes)
 
I mourn losing this program every day..... it was an advanced task manager. It showed every process running, indicated a threat level, location of the executable on the hard drive, etc. A TON of information. It could stop a process, remove it from the registry, and then delete the program off of the hard drive, all with one click. I am misty eyed thinking about it right now. I too worked for a university's computer department, and everybody had a ton of spyware because they were trying to run kazaa, etc (firewall blocked it, but the spyware still was on the computer). This program made spyware removal a 30 second job.

My network folder was accidentaly deleted once, and i've never been able to find the program again.
 
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