Problems with Netflix

[eplebnista]

I have had that problem too, where they break up three into two's and one's at a time. I have not had them do that since I too started doing the three-in-one envelope thing though(I was actually able to fit 6(LOTR 1, 2, & 3 Ext. Ed.'s) in one envelope once with a little help from some tape).

 

[waggy]

Originally posted by: kranky

Originally posted by: monk3y

Originally posted by: Naustica
Netflix is throttling you. They do this if you're heavy user. They do this to me too. It's bull and if you sue, you should be able to win.

Yup they started doing it to me... I promptly cancelled membership.

That's the idea - throttle heavy users so they quit.

I'm not a heavy user and they were doing it to me after 3 months. I would get maybe 6 movies a month on avarage. The last 2 months i have noticed they been holdign returns for a day to 3 days.

 

[YoshiSato]

Originally posted by: MikeyIs4Dcats
quit putting all 3 movies in one sleeve. there's no reason to do that, and it makes more work on their end. No wonder they slowed you down.

That's BS and I'll tell you why.
When I send the DvDs in 1 envelope a piece they sit on a DvD before the say it was delivered. I find it hard to believe on 7 return cycles(a 3 dvds mailed at the same time after out for >= 3 days) they would always get 2 the same day and the 3rd a day later.

When I send all 3 in the same envelope the same crap. I'm going to find away to prove this disceptive practice and I'm going to get my piece of the NetFlix lawsuit pie.

 

[jlbenedict]

I'm having the same issues...
I'm not even a heavy user, and I am suspecting a little throttling going on..


What is considered heavy usage anyway?

 

[MikeyIs4Dcats]

Originally posted by: YoshiSato

Originally posted by: MikeyIs4Dcats
quit putting all 3 movies in one sleeve. there's no reason to do that, and it makes more work on their end. No wonder they slowed you down.

That's BS and I'll tell you why.
When I send the DvDs in 1 envelope a piece they sit on a DvD before the say it was delivered. I find it hard to believe on 7 return cycles(a 3 dvds mailed at the same time after out for >= 3 days) they would always get 2 the same day and the 3rd a day later.

When I send all 3 in the same envelope the same crap. I'm going to find away to prove this disceptive practice and I'm going to get my piece of the NetFlix lawsuit pie.

you do realize your mail goes through a huge sorting facility, and it is not uncommon for pieces mailed together to be seperated during transit. We have sent out party invitations before and had people in the same town get invitations as much as 3 days apart.

 

[MikeyIs4Dcats]

Originally posted by: YoshiSato

Originally posted by: MikeyIs4Dcats
quit putting all 3 movies in one sleeve. there's no reason to do that, and it makes more work on their end. No wonder they slowed you down.

That's BS and I'll tell you why.
When I send the DvDs in 1 envelope a piece they sit on a DvD before the say it was delivered. I find it hard to believe on 7 return cycles(a 3 dvds mailed at the same time after out for >= 3 days) they would always get 2 the same day and the 3rd a day later.

When I send all 3 in the same envelope the same crap. I'm going to find away to prove this disceptive practice and I'm going to get my piece of the NetFlix lawsuit pie.

oh, and it's not deceptive. they spell it our right in their terms and conditions. good luck!

 

[pulse8]

From their help section:

"If you misplaced one of our prepaid return mailers, you can mail up to two DVDs back in the same package."

Maybe they are doing it because you're repeatedly mailing 3 back in the same package.

 

[YoshiSato]

Originally posted by: pulse8
From their help section:

"If you misplaced one of our prepaid return mailers, you can mail up to two DVDs back in the same package."

Maybe they are doing it because you're repeatedly mailing 3 back in the same package.

Explain the following.

I mail 1 envelope with 3 DvDs. The envelope arrives at Netflix. They say 2 DvDs were returned and the other one is still out. The next day the other DvD arrives.
If you have 1 or 2 of the 3 DvDs in the envelope YOU HAVE ALL 3. It's not the same thing as 1 DvD per envelope where to USPS can screw up sorting.

Some of you are not getting the point here. They have all 3 DvDs yet they only process 2 in order to slow down my next shippment even sooner.

Throttling would be they receive my DvDs today but don't send the next ones out till tomorrow. With this tactic they slow down the cycle by another day or 2.
I'm getting about 10 DvDs per month. This is not the heavy use.

 

[MikeyIs4Dcats]

Originally posted by: YoshiSato

Originally posted by: pulse8
From their help section:

"If you misplaced one of our prepaid return mailers, you can mail up to two DVDs back in the same package."

Maybe they are doing it because you're repeatedly mailing 3 back in the same package.

Explain the following.

I mail 1 envelope with 3 DvDs. The envelope arrives at Netflix. They say 2 DvDs were returned and the other one is still out. The next day the other DvD arrives.
If you have 1 or 2 of the 3 DvDs in the envelope YOU HAVE ALL 3. It's not the same thing as 1 DvD per envelope where to USPS can screw up sorting.

Some of you are not getting the point here. They have all 3 DvDs yet they only process 2 in order to slow down my next shippment even sooner.

Throttling would be they receive my DvDs today but don't send the next ones out till tomorrow. With this tactic they slow down the cycle by another day or 2.
I'm getting about 10 DvDs per month. This is not the heavy use.

you do realize you are the 5,995,400,132nd person to complain about this right?

 

[YoshiSato]

Originally posted by: MikeyIs4Dcats

Originally posted by: YoshiSato

Originally posted by: pulse8
From their help section:

"If you misplaced one of our prepaid return mailers, you can mail up to two DVDs back in the same package."

Maybe they are doing it because you're repeatedly mailing 3 back in the same package.

Explain the following.

I mail 1 envelope with 3 DvDs. The envelope arrives at Netflix. They say 2 DvDs were returned and the other one is still out. The next day the other DvD arrives.
If you have 1 or 2 of the 3 DvDs in the envelope YOU HAVE ALL 3. It's not the same thing as 1 DvD per envelope where to USPS can screw up sorting.

Some of you are not getting the point here. They have all 3 DvDs yet they only process 2 in order to slow down my next shippment even sooner.

Throttling would be they receive my DvDs today but don't send the next ones out till tomorrow. With this tactic they slow down the cycle by another day or 2.
I'm getting about 10 DvDs per month. This is not the heavy use.

you do realize you are the 5,995,400,132nd person to complain about this right?

Yeah and I'm what maybe the 100th planning to go legal?

 

[MikeyIs4Dcats]

Originally posted by: YoshiSato

Originally posted by: MikeyIs4Dcats

Originally posted by: YoshiSato

Originally posted by: pulse8
From their help section:

"If you misplaced one of our prepaid return mailers, you can mail up to two DVDs back in the same package."

Maybe they are doing it because you're repeatedly mailing 3 back in the same package.

Explain the following.

I mail 1 envelope with 3 DvDs. The envelope arrives at Netflix. They say 2 DvDs were returned and the other one is still out. The next day the other DvD arrives.
If you have 1 or 2 of the 3 DvDs in the envelope YOU HAVE ALL 3. It's not the same thing as 1 DvD per envelope where to USPS can screw up sorting.

Some of you are not getting the point here. They have all 3 DvDs yet they only process 2 in order to slow down my next shippment even sooner.

Throttling would be they receive my DvDs today but don't send the next ones out till tomorrow. With this tactic they slow down the cycle by another day or 2.
I'm getting about 10 DvDs per month. This is not the heavy use.

you do realize you are the 5,995,400,132nd person to complain about this right?

Yeah and I'm what maybe the 100th planning to go legal?

go ahead, waste your time and money.

 

[mrSHEiK124]

Originally posted by: MikeyIs4Dcats

Originally posted by: YoshiSato

Originally posted by: MikeyIs4Dcats

Originally posted by: YoshiSato

Originally posted by: pulse8
From their help section:

"If you misplaced one of our prepaid return mailers, you can mail up to two DVDs back in the same package."

Maybe they are doing it because you're repeatedly mailing 3 back in the same package.

Explain the following.

I mail 1 envelope with 3 DvDs. The envelope arrives at Netflix. They say 2 DvDs were returned and the other one is still out. The next day the other DvD arrives.
If you have 1 or 2 of the 3 DvDs in the envelope YOU HAVE ALL 3. It's not the same thing as 1 DvD per envelope where to USPS can screw up sorting.

Some of you are not getting the point here. They have all 3 DvDs yet they only process 2 in order to slow down my next shippment even sooner.

Throttling would be they receive my DvDs today but don't send the next ones out till tomorrow. With this tactic they slow down the cycle by another day or 2.
I'm getting about 10 DvDs per month. This is not the heavy use.

you do realize you are the 5,995,400,132nd person to complain about this right?

Yeah and I'm what maybe the 100th planning to go legal?

go ahead, waste your time and money.

Exactly, its not worth the time or money you'd spend doing this. Its clearly in their TOS, if you don't like it, go Blockbuster Online or something.

 

[Cheetah8799]

Originally posted by: Naustica
Netflix is throttling you. They do this if you're heavy user. They do this to me too. It's bull and if you sue, you should be able to win.

I've heard about this from other sources as well. I'm past the "heavy user" phase, since most DVDs they have are repeat views for me. I have a lot in my queue, but I don't go through three every other day anymore.

 

[sciencewhiz]

Originally posted by: sheik124
Exactly, its not worth the time or money you'd spend doing this. Its clearly in their TOS, if you don't like it, go Blockbuster Online or something.

I sounds like he was a member before it was added to their TOS, and since he excluded himself from the class action suit, he has a case. It would still take a lot of time and money.

 

[FoBoT]

why would you put them all in one evelope? did a bird tell you to do that?

if you don't like the service, cancel it and go with a competitor

 

[ElFenix]

sounds like user error to me.

 

[Conky]

I joined Netflix last September and the first month was great. All the latest releases, even the ones that said "Long wait" were sent right away.

Starting around the end of October they started throttling me. At first they would just say the disks didn't arrive for a couple of days after the normal time. Started bumming a little bit but I expected this as I was turning them over pretty quick.

Starting last month I am super throttled. They say they sent stuff and it shows up a week or more after the time it's supposed to. They started sending me stuff that was as low as #9 on my huge queue. One of those lower queue items was scratched to the point that it wouldn't read past a certain point too so, I'm throttled and they are sending me worthless disks that take 10-14 days to turn around.

Today is the 27th and I am waiting on one(Mr. and Mrs. Smith, on the queue since the movie came out) they supposedly sent on the 20th that was scheduled to arrive on the 23rd... it wouldn't surprise me if it didn't show today. My other disk is waiting on them to be received... I know they already have it but it's all part of the game.

It's like they are trying to make me quit.

 

[pulse8]

Originally posted by: YoshiSato

Originally posted by: pulse8
From their help section:

"If you misplaced one of our prepaid return mailers, you can mail up to two DVDs back in the same package."

Maybe they are doing it because you're repeatedly mailing 3 back in the same package.

Explain the following.

blah blah blah

I can't. I don't work for them and I don't know how their company works. I do know that they say to only return 2 at a time and you're sending 3. Try sending 2 at a time and see if that helps your situation.

If I owned a company and a customer kept breaking our rules I would probably do the same thing until that person stops breaking the rule.

 

[sswingle]

I have never had issues, been using it for 3 months now. The ONLY time I see a delay is when the DVD gets shipped from another state. Almost everything I get comes from Dayton OH, but every once in a while I'll get one from Louisville, KY, and I even got one from WA once. Those are the only times I have experienced a disk not being shipped out when I expected it to be. I send all my returns in one disk per envelope. The put the bar code window on it for a reason, as others have stated, they can scan it in without even opening the envelope. They allow two per envelope in case you lose an envelope.

 

[Kerouactivist]

I dislike netflix but, continue to use their service anyway....constant delays etc...

Blockbuster's service sucks just as bad, are their any other options out there???????

 

[Nightfall]

Originally posted by: poopaskoopa
I don't have that problem. I rent 8-15 movies a month through netflix.

8-15 a month isn't heavy. I have a friend who was burning all 3 in one day, and returning the next day. He could go through at least 24 in a month. 8-15 is about normal viewing in a month for someone who likes to watch movies or shows.