Problems updating ATI Drivers

[w0lf42]

I'm attempting to help a friend who's attempting to install the latest ATI drivers on a laptop that she purchased used. Any suggestions are greatly appriciated.

Laptop: Sony Vaio
OS: Windows 2K (w/ service pack 4)
Direct X: 9 (diag tool said everything was fine)
Video Card: ATI Mobility Radeon 7500 AGP (LW)
Current Video Driver: 5.13.01.6006.
New Driver (one she's trying to install): 6.14.10.6483.

Problem (her words):
after i run the exe file, it asks me to ok the license agreement and i selected "yes to
all" when it asked about duplicate files.

then it runs the installshield wizard. that's when i get the error message ("severe") INF
error, video driver not found. i click "OK" then get the error message ("severe") Setup
was unable to complete the installation. Try to set up your display adapter with a
standard VGA driver before running setup. I click "OK" and it kicks me out of the installshield wizard.

 

[RearAdmiral]

Uninstall her old drivers first, and use driver cleaner.

 

[w0lf42]

Is this the Driver Cleaner software you are referring to:
http://www.driverheaven.net/cleaner/
?

 

[df96817]

yup

 

[BW86]

yes, use drivercleaner than install the new drivers 😀

 

[d2arcturus]

are you trying to download drivers from ati's website? correct me if i'm wrong, but don't mobility card drivers have to be downloaded from the notebook's manufacturer?

 

[w0lf42]

I was notified that using d2arcturus' advice and downloading the mobility card drivers directly from the manufacturer's site worked great.

Thanks.