• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Problem with Windows and a message that keeps showing up

S Freud

S Freud

Diamond Member
So My girlfriends laptop keeps getting this blue screen that says

"Windows has encountered a fatal error and needs to close to protect the computer..."

Or something close to that, today it happened three times. Sometimes it will happen multiple times in a day and sometimes go days without happening. It says it could be a result of newly installed drivers. I uninstalled most new things that weren't needed, ran spybot, AVF, CC, and spyware doctor to see if something came up, but it turned up nothing.

I removed limewire and all of those type of crap programs and still the problem persists. I thought maybe it was because she visits myspace and downloads crap that you need to post pics and gifs from people and all that myspace extension crap but I'm not sure.


Any idea what could be causing this? If it helps, the computer usually freezes up right before, and then just skips to blue screen with the message.


Thanks for any help. 🙂
 
Originally posted by: HermDogg
What processes are running in the background? Have you checked the Event Viewer?
Click to expand...

Sorry not sure what the event viewer is. Process's like AVG, FireFox, maybe Itunes, Spyware, basic security programs. Would be pretty much it, if this isn't what you are asking let me know.
 
Administrative Tools>Event Viewer. It will tell of catastrophic occurrences (it'll have a red circle with a white X)
 
Here is a screenshot with the event viewer opened up.


I'm not sure how to interpret this information.

Here are a couple more with the red circles and X's
Pic
Pic 2
 
Download and run MemTest86 and/or RightMark's RAMTester utilities, and let them run 4 or 5 hours. It sounds to me like you have a stick of RAM going bad.
 
Each of the lines in event viewer is a separate event and each has a time associated with it. Up and down arrow let you select different events. There may be information associated (shown) with specific events that will clue you in on the nature of the problem.

One thing I always try when I get blue screens in Windows that usually stops the problem is to uninstall the display adapter, which is another way of saying uninstall your video driver. Then go back into Windows and install the video driver of your choice. It almost always cures the problem. Of course, it could be something else, but I think that's worth a try. Before you do that, try to find out what version of video driver is running, though. Do that in Device Manager, properties for the display adapter. It would be best to have a driver on-hand to install after uninstalling the current driver and rebooting the machine. It's generally an EXE file, at least that's the case with my nVidia cards in my desktop systems. So, get a driver for whatever display adapter is in that laptop. Good luck.
 
If it was a problem with the video driver, would that cause it to fail only when the screen was open.

To be more clear. I've noticed that the error with the blue screen appearing only happens when I leave the top or the screen open on the laptop. I've never had it happen when the screen was closed.

Would this be further indication that it is the video driver?
 
Originally posted by: S Freud
If it was a problem with the video driver, would that cause it to fail only when the screen was open.

To be more clear. I've noticed that the error with the blue screen appearing only happens when I leave the top or the screen open on the laptop. I've never had it happen when the screen was closed.

Would this be further indication that it is the video driver?
Click to expand...
I don't know the answer to that, however it's not much work to try it and there's no real downside.

Do you get a message with the blue screen? They usually have some text, and you can write it down on paper and look it up online and possibly get important clues as to what's at play. If removing your display adapter and reininstalling the video driver doesn't stop the problem, I'd take this course of action. Google some of the blue screen message for information. I did this a few months ago when I was having a blue screen problem.

 
You must log in or register to reply here.

TRENDING THREADS

Back
Top