Problem with US Robotics modem (something keeps trying to use it)

[PropNut]

I just built a new AMD based computer with an Asus motherboard w/ AMD 1800XP chip and a US Robotics 2976 56K V.90 Data, Fax, Voice Modem and Windows 98SE. Upon installation everything is fine modem dials normal, but after rebooting the computer I attempt to dial and I get the message that modem is not working and is in use by another program. I have checked everything and have shut down anything that tries to run. I checked in Windows (Dr Watson) at the tasks that are running and there are no programs (other than basic windows prog) running. At anyrate if I go in to device manager and remove the modem then reboot modem re-installs on start-up and everything is ok again..but after rebooting again the modem has the same problem. seems I have to remove it and reinstall anytime I need it. has anyone seen this or have any ideas? It would be greatly appreciated. one other note is that modem is on com 5..is that typical?

Thanks

 

[Willoughbyva]

See if there are any updated drivers for your modem.

 

[PropNut]

Already have ...this was an OEM modem that I ordered from NewEgg and it didnt have a driver disk with it. I went to US Robotics site and downloaded the latest when I assembled the computer.

thanks

 

[vailr]

Did you try using the "USR Modem Identification Wizard" : http://www.usr.com/v92/v-qualify.asp?
Then also the "ControlCenter" to check for firmware &/or driver updates.
WinXP should correct the problem. WinXP Home Upgrade can be found, for around $80 (or less after coupon at Staples).

 

[RanDum72]

There is probably a conflict somewhere. Go to the BIOS and disable the motherboard COM ports so that the modemcan use the free resources.