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Problem with DVD Burner

H

hmsrolst

Diamond Member
I have a very odd problem:

1. IDE DVD burner shows up in Device Manager
2. When disks are installed, the mouse cursor shows a disk and it will click a few times
3. Nothing shows if you try to read the contents of the drive, it won't autoplay and it will only eject manually
4. However, with a music CD, if I open Windows Media Player, the list of songs on a CD will show up and there's no problem playing them
5. An external, USB DVD burner works fine

What I've tried without success

1. Changing the cable
2. Swapping in a different IDE burner
3. Swapping in a SATA burner
4. Uninstalling and re-installing the drive

This all seems to suggest it's not the cable, the burner or the IDE controller. What is it? Help!
 
Thanks for the suggestion. I've removed all burn software. Can you be more specific about what kind of registry edit you have in mind?
 
Try cleaning the lens with the compressed air, and/or special cleaning disk.

Check your connections, cables and jumper settings.

If that doesn't help, get a new burner - I've never had a problem with LG brand, and it is only ~$30.

Good luck!
 
Originally posted by: JustaGeek
Try cleaning the lens with the compressed air, and/or special cleaning disk.

Check your connections, cables and jumper settings.
Click to expand...
I've tried three burners (two IDE and one SATA) and three cables, all with the same results. Hard to see how this is a hardware problem.
 
I guess I missed the fact that you've tried other burners - sorry.

Do the Repair Install of Windows, and let it find all the hardware again.

Hope this helps.
 
A repair install is a last-ditch effort to fix a fairly straightforward problem.

Can the OP try the Microsoft KB article previously posted, and report back on results of doing so? That (removing any CD/DVD-based filter drivers) should fix this problem, assuming the drive is good, media is good, and no other programs that interfere are involved.
 
I'm in the midst of doing this following the Microsoft KB article referenced and have completed Step 2 of removing the upper filter. However, in Step 3, the directions are to the same registry entry (unless I'm somehow reading it wrong), and there is no lower filter entry to remove. See below. Help is appreciated. Thanks.

Step 2: Delete the UpperFilters registry entry
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click UpperFilters.

Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.
6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:
Are you sure you want to delete this value?
The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

Note Do not exit Registry Editor. You must have this program for the next step.
Step 3: Delete the LowerFilters registry entry
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click LowerFilters.

Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.
6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:
Are you sure you want to delete this value?
The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
8. Exit Registry Editor.
 
If you'd like, run mpsreports and send the resulting computername.cab file to me, and I'll take a look at your filters values. What did you have in upperfilters? Is the issue now gone (after a reboot)?
 
I deleted the upper filters and rebooted. Still have the same problem. Just to re-iterate, the drive always shows up in My Computer, but nothing shows when you try to examine the contents of a disk. Also, it will only eject manually. But it plays music CD's fine in WMP.

Thanks very much for the offer to look at the file. I'll try to run msreports tomorrow and send it to you.
 
It appears you've deleted (or more has been lost..) a lot more than that - here's what your filters.txt textfile should start off with (or something like this):

Filter Found
Key = HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Description = DVD/CD-ROM drives
UpperFilters = GEARAspiWDM <<< That's iTunes filter driver
LowerFilters = PxHelp20

Yours doesn't have that. That's a problem. You can play around with exporting that key on another machine and importing it onto this machine (I'd do that first) or revert to a previous registry (using XP's recovery functionality to go back to the registry from a prior date - back when this functionality worked.)
 
Solved! I tried importing the key from another machine and that didn't work. Then it occurred to me that perhaps Nero Drivespeed, which I was using to slow down the drive, was it. I stopped it, and now the drive works as it should. The only problem is that it sounds like a vacuum cleaner when I play a music CD. Anybody know any other program that will slow an optical drive down?

Thanks very much for all the advice.
 
Originally posted by: hmsrolst
Thanks for the suggestion. I've removed all burn software. Can you be more specific about what kind of registry edit you have in mind?
Click to expand...

That should have been removed when you 'removed all burn software'..............i.e Nero Drivespeed

 
Originally posted by: mrblotto
Originally posted by: hmsrolst
Thanks for the suggestion. I've removed all burn software. Can you be more specific about what kind of registry edit you have in mind?
Click to expand...

That should have been removed when you 'removed all burn software'..............i.e Nero Drivespeed
Click to expand...

Nero Drive Speed is a freeware program that slows down the read speed. It's not burn software, and, although I'm not sure, it has nothing to do with Nero burn software.
 
Originally posted by: hmsrolst
Solved! I tried importing the key from another machine and that didn't work. Then it occurred to me that perhaps Nero Drivespeed, which I was using to slow down the drive, was it. I stopped it, and now the drive works as it should. The only problem is that it sounds like a vacuum cleaner when I play a music CD. Anybody know any other program that will slow an optical drive down?

Thanks very much for all the advice.
Click to expand...

Interesting! If you run mpsreports again, what does the filters.txt file show? Can you post the first few 'paragraphs'?
 
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