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Problem customer on eBay

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Originally posted by: purbeast0
Originally posted by: Modeps
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LoL you jackass ... he didnt wanna give the user name by posting hte link and you go and do it ... gotta love ATOT 😛
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Sorry but when I see someone posting a snippit of an auction description, I tend to get a bit skeptical in what actually happened. People try to toot their own horns on here all the time. And this buyer was a discount laptop seller (from the looks of his username), so chances are he should have known better... I'm doing a 180 on my decision.
 
I think the bidder is in the wrong. I don't even pay attention to categories anymore since there are so many miscategorized auctions these days. AND I think it's pretty clear in the photos that they are not laptop drives, if the bidder didn't do the research to figure out what kind of drives they were from the description.
 
Originally posted by: So
Tough one, but he's not 100% in the wrong. A really good sellet would give him at least shipping back, probably cover all shipping.
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I haven't met any seller (that acts professionally) that would refund ALL shipping, many will pay for return shipping but not shipping there.
 
That is a tough one, you are at fault and so is he.... I do think that he is being omewhat of a jerk about the whole thing though.... If it was me, I would just refund his money.
 
Originally posted by: purbeast0
Originally posted by: Modeps
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Photo 2
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LoL you jackass ... he didnt wanna give the user name by posting hte link and you go and do it ... gotta love ATOT 😛
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His name is discount_laptops, he sells laptop parts and accesories in his ebay store. I would think he would know what the heck he was buying. Even looking at the picture, I can see they are clearly desktop.

I feel this guy had a profit motive, saw lot of drives for cheap, used buy it now, and now realises sh!t I made a mistake, must get a refund.

This is why I say "All sales final, no refunds unless DOA. No refunds for user error." in all my autions.
 
Just refund the auction and consider it a lesson. Next time, post your items in the proper category. Sure, he should've known what he was buying, but that doesn't make what you did right.
 
Ok so if I had posted the links it may have helped me here... ok so we're both idiots here! He hasnt responded to my last message yet, so should I wait for a response and tell him I'll refund him the price in full, or should I just go ahead and tell him that if he'll ship them back to me? Or should I REALLY be an ass and just do nothing?
 
I'd give him no more than split shipping. You both fvcked up, but like has been said...crap is listed in the wrong catagories all the time. You can get a really good deal on stuff because of that. If you'd said "desktop" drives in the description somewhere, I'd have given him nothing. But I'd offer split shipping since it wasn't clear. Since he already went and filed a complaint, I'd probably not budge on my original offer if I were you.

But with the picture, he really should have known better. Those are clearly desktop drives.
 
Bryophyte- I think that would REALLY piss him off. I'm just thinking of the pizza guy scene in Phone Booth! Offering him "go away money" is definitely NOT an option... i may have been an ass, but im not going to the level of "fcking asshole" on this one!
 
Take the loss. You mis posted it. The mistakes started with you. How big of a loss is shipping anyhow?

Sheesh!
 
I think the shipping came to fifteen bucks per lot. If so, you owe him fifty bucks total, plus whatever you work out for return shipping. That's for a full refund + return of merchandise. Like I said, if he keeps and ebays the drives, I don't think you necessarily owe him the full amount.
 
That does make sense... but with the way he's responded it will probably still piss him off more even if I respond somethin like this:

Dear sir,
I appologize for the confusion and frustration related to the auctions of these hard drives. If the offer that I sent to you earlier is still unacceptable, perhaps you would consider a refund for the purchase price of the drives ($19.98) while still keeping them and avoiding the hassle of returning them to me.
 
Rereading your first post, I see he wants to send the drives back for certain. In this case, just refund him all the money and ask him to send them back. Pay him what his out of pocket costs are. If you don't want the drives back (not worth it to you to pay postage), give him the money back and tell him to keep the drives.
 
Originally posted by: Bryophyte
Rereading your first post, I see he wants to send the drives back for certain. In this case, just refund him all the money and ask him to send them back. Pay him what his out of pocket costs are. If you don't want the drives back (not worth it to you to pay postage), give him the money back and tell him to keep the drives.
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Best idea.
 
does what category the product is listed in have validity on what auction really is? When you are bidding on an auction, you are bidding based on the auction Title, and the auction Description. Things are put in the wrong categories all the time. IMO, you are not bidding on the category, you are bidding on the auction within a category. A category organizes, it does not describe what the object is; that's why ebay gives you an auction desription and title.

I think the buyer is in the wrong, imo.
 
Originally posted by: TechnoKid
does what category the product is listed in have validity on what auction really is? When you are bidding on an auction, you are bidding based on the auction Title, and the auction Description. Things are put in the wrong categories all the time. IMO, you are not bidding on the category, you are bidding on the auction within a category. A category organizes, it does not describe what the object is; that's why ebay gives you an auction desription and title.

I think the buyer is in the wrong, imo.
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But did the auction itself specify the size of the drives? Apparently not.
 
I think a fair solution is to offer him the purchase price back and he keeps drives. He can do whatever with them. Chalk it up as experience.
 
Originally posted by: Amused
Originally posted by: TechnoKid
does what category the product is listed in have validity on what auction really is? When you are bidding on an auction, you are bidding based on the auction Title, and the auction Description. Things are put in the wrong categories all the time. IMO, you are not bidding on the category, you are bidding on the auction within a category. A category organizes, it does not describe what the object is; that's why ebay gives you an auction desription and title.

I think the buyer is in the wrong, imo.
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But did the auction itself specify the size of the drives? Apparently not.
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In the auction for the quantum drives, he has it in the title as 800mb, but for the western digitals, he only lists the model number.
 
Yes I screwed up and put them in the wrong category, but he didn't even try to contact me until he received the package. If his first contact had been, "I thought these were laptop drives, is there any way I could send these back and get a refund?" things would have taken a different course, but who's to say what that course would have been? So I think I'm going to just wait since he hasn't responded to my last message and offer to refund everything if he ships them back since he doesn't want them. That is IF he sends me another email :/
 
I'm with the buyer on this. (Albiet innocently) you misrepresented what you were selling by putting them in the wrong category. He should not suffer a loss because of that-it was your mistake. Own up to it.
 
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