Problem customer on eBay

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Modeps

Lifer
Oct 24, 2000
17,254
44
91
Originally posted by: purbeast0
Originally posted by: Modeps
Photo 1
Photo 2

LoL you jackass ... he didnt wanna give the user name by posting hte link and you go and do it ... gotta love ATOT :p

Sorry but when I see someone posting a snippit of an auction description, I tend to get a bit skeptical in what actually happened. People try to toot their own horns on here all the time. And this buyer was a discount laptop seller (from the looks of his username), so chances are he should have known better... I'm doing a 180 on my decision.
 

kami333

Diamond Member
Dec 12, 2001
5,110
2
76
I think the bidder is in the wrong. I don't even pay attention to categories anymore since there are so many miscategorized auctions these days. AND I think it's pretty clear in the photos that they are not laptop drives, if the bidder didn't do the research to figure out what kind of drives they were from the description.
 

kami333

Diamond Member
Dec 12, 2001
5,110
2
76
Originally posted by: So
Tough one, but he's not 100% in the wrong. A really good sellet would give him at least shipping back, probably cover all shipping.

I haven't met any seller (that acts professionally) that would refund ALL shipping, many will pay for return shipping but not shipping there.
 

Gunther

Golden Member
Mar 6, 2001
1,292
0
0
The bidder is wrong, he should have spent 5 minutes and searched for the hard drive specs on google.
 

Megadeth

Senior member
Jun 14, 2004
499
0
0
That is a tough one, you are at fault and so is he.... I do think that he is being omewhat of a jerk about the whole thing though.... If it was me, I would just refund his money.
 

brtspears2

Diamond Member
Nov 16, 2000
8,659
1
81
Originally posted by: purbeast0
Originally posted by: Modeps
Photo 1
Photo 2

LoL you jackass ... he didnt wanna give the user name by posting hte link and you go and do it ... gotta love ATOT :p

His name is discount_laptops, he sells laptop parts and accesories in his ebay store. I would think he would know what the heck he was buying. Even looking at the picture, I can see they are clearly desktop.

I feel this guy had a profit motive, saw lot of drives for cheap, used buy it now, and now realises sh!t I made a mistake, must get a refund.

This is why I say "All sales final, no refunds unless DOA. No refunds for user error." in all my autions.
 

Bryophyte

Lifer
Apr 25, 2001
13,430
13
81
Just refund the auction and consider it a lesson. Next time, post your items in the proper category. Sure, he should've known what he was buying, but that doesn't make what you did right.
 

delturcious

Member
Apr 25, 2004
124
0
76
Ok so if I had posted the links it may have helped me here... ok so we're both idiots here! He hasnt responded to my last message yet, so should I wait for a response and tell him I'll refund him the price in full, or should I just go ahead and tell him that if he'll ship them back to me? Or should I REALLY be an ass and just do nothing?
 

Bryophyte

Lifer
Apr 25, 2001
13,430
13
81
Offer him twenty bucks if he will accept it and keep the drives. If he insists on a refund of shipping, get the drives back.
 

PingSpike

Lifer
Feb 25, 2004
21,758
603
126
I'd give him no more than split shipping. You both fvcked up, but like has been said...crap is listed in the wrong catagories all the time. You can get a really good deal on stuff because of that. If you'd said "desktop" drives in the description somewhere, I'd have given him nothing. But I'd offer split shipping since it wasn't clear. Since he already went and filed a complaint, I'd probably not budge on my original offer if I were you.

But with the picture, he really should have known better. Those are clearly desktop drives.
 

delturcious

Member
Apr 25, 2004
124
0
76
Bryophyte- I think that would REALLY piss him off. I'm just thinking of the pizza guy scene in Phone Booth! Offering him "go away money" is definitely NOT an option... i may have been an ass, but im not going to the level of "fcking asshole" on this one!
 

Bryophyte

Lifer
Apr 25, 2001
13,430
13
81
The twenty bucks is just a refund of the purchase price. If he keeps the drives, why pay shipping back?
 

Amused

Elite Member
Apr 14, 2001
57,382
19,638
146
Take the loss. You mis posted it. The mistakes started with you. How big of a loss is shipping anyhow?

Sheesh!
 

Bryophyte

Lifer
Apr 25, 2001
13,430
13
81
I think the shipping came to fifteen bucks per lot. If so, you owe him fifty bucks total, plus whatever you work out for return shipping. That's for a full refund + return of merchandise. Like I said, if he keeps and ebays the drives, I don't think you necessarily owe him the full amount.
 

delturcious

Member
Apr 25, 2004
124
0
76
That does make sense... but with the way he's responded it will probably still piss him off more even if I respond somethin like this:

Dear sir,
I appologize for the confusion and frustration related to the auctions of these hard drives. If the offer that I sent to you earlier is still unacceptable, perhaps you would consider a refund for the purchase price of the drives ($19.98) while still keeping them and avoiding the hassle of returning them to me.
 

Bryophyte

Lifer
Apr 25, 2001
13,430
13
81
Rereading your first post, I see he wants to send the drives back for certain. In this case, just refund him all the money and ask him to send them back. Pay him what his out of pocket costs are. If you don't want the drives back (not worth it to you to pay postage), give him the money back and tell him to keep the drives.
 

Amused

Elite Member
Apr 14, 2001
57,382
19,638
146
Originally posted by: Bryophyte
Rereading your first post, I see he wants to send the drives back for certain. In this case, just refund him all the money and ask him to send them back. Pay him what his out of pocket costs are. If you don't want the drives back (not worth it to you to pay postage), give him the money back and tell him to keep the drives.

Best idea.
 

TechnoKid

Diamond Member
Feb 12, 2001
5,575
0
0
does what category the product is listed in have validity on what auction really is? When you are bidding on an auction, you are bidding based on the auction Title, and the auction Description. Things are put in the wrong categories all the time. IMO, you are not bidding on the category, you are bidding on the auction within a category. A category organizes, it does not describe what the object is; that's why ebay gives you an auction desription and title.

I think the buyer is in the wrong, imo.
 

Amused

Elite Member
Apr 14, 2001
57,382
19,638
146
Originally posted by: TechnoKid
does what category the product is listed in have validity on what auction really is? When you are bidding on an auction, you are bidding based on the auction Title, and the auction Description. Things are put in the wrong categories all the time. IMO, you are not bidding on the category, you are bidding on the auction within a category. A category organizes, it does not describe what the object is; that's why ebay gives you an auction desription and title.

I think the buyer is in the wrong, imo.

But did the auction itself specify the size of the drives? Apparently not.
 

raanemaan

Golden Member
Feb 14, 2004
1,774
0
0
I think a fair solution is to offer him the purchase price back and he keeps drives. He can do whatever with them. Chalk it up as experience.
 

TechnoKid

Diamond Member
Feb 12, 2001
5,575
0
0
Originally posted by: Amused
Originally posted by: TechnoKid
does what category the product is listed in have validity on what auction really is? When you are bidding on an auction, you are bidding based on the auction Title, and the auction Description. Things are put in the wrong categories all the time. IMO, you are not bidding on the category, you are bidding on the auction within a category. A category organizes, it does not describe what the object is; that's why ebay gives you an auction desription and title.

I think the buyer is in the wrong, imo.

But did the auction itself specify the size of the drives? Apparently not.

In the auction for the quantum drives, he has it in the title as 800mb, but for the western digitals, he only lists the model number.
 

delturcious

Member
Apr 25, 2004
124
0
76
Yes I screwed up and put them in the wrong category, but he didn't even try to contact me until he received the package. If his first contact had been, "I thought these were laptop drives, is there any way I could send these back and get a refund?" things would have taken a different course, but who's to say what that course would have been? So I think I'm going to just wait since he hasn't responded to my last message and offer to refund everything if he ships them back since he doesn't want them. That is IF he sends me another email :/
 

Thump553

Lifer
Jun 2, 2000
12,839
2,625
136
I'm with the buyer on this. (Albiet innocently) you misrepresented what you were selling by putting them in the wrong category. He should not suffer a loss because of that-it was your mistake. Own up to it.