problem browsing my G:

[faye]

Hi all..
this is very weird...
I didn't downlaod new things, didn't install new things, but today when i open my G:,

my Windows explorer will immediately tell me there is an error and force me to close it

"Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."

is there software that detects what the problem is?
G: is a partions of all my F, G, H drives, but F and H do not have any problems..

Please advice

Thanks

 

[nchavie]

Originally posted by: faye
Hi all..
this is very weird...
I didn't downlaod new things, didn't install new things, but today when i open my G:,

my Windows explorer will immediately tell me there is an error and force me to close it

"Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."

is there software that detects what the problem is?
G: is a partions of all my F, G, H drives, but F and H do not have any problems..

Please advice

Thanks

If I understand correctly you have a physical drive F: and G: is a logical partition on F:, right? As for the error message you should run check disk on the drive to see if you ahve bad sectors, maybe a faulty partition. To do this, while in My Computer right click on the drive select properties>Tools> Error Checking.

 

[kylef]

Explorer.exe crashes are 99% of the time caused by 3rd party software plug-ins.

You should look to see if you have any Explorer shell extensions installed and remove them until the problem goes away.

One way to get an idea of what is running in the context of Explorer.exe, you can download Process Explorer">http://www.sysinternals.com/utilities/processexplorer.html</a> from Sysinternals. One of the options in View->Lower Pane is "Show DLLs". You should look for DLLs loaded into the Explorer.exe process which look suspicious or aren't from Microsoft.

 

[faye]

i have instaled the "Process Explorer", however, how can i tell which one is not necessary?

 

[kylef]

Click on the "explorer.exe" process.

Click on the "View" menu, "Lower Pane View" and make sure "DLLs" is selected. (The keyboard shortcut is Ctl-D.)

Sort by Company Name.

For every DLL that is NOT published by Microsoft or another company that you trust, you need to be sure you understand what its purpose is and who put it on your system.

For example, on my system the only non-microsoft DLLs I see in explorer.exe are 2 Adobe Acrobat DLLs and 3 Creative DLLs (for my Zen mp3 player).

If I started having problems with Explorer, I would try to uninstall the Creative software and the Adobe software and see if that solved my problem. Then I would know the culprit.