printer isnt printing

[Gilliann]

im using a Lexmark E250dn printer. whenever i click print it doesnt print. when i click the icon on the bottom right corner of the screen the status says there is an error in printing. how do you fix this problem?

 

[johngie]

First thing to do is check whether the printer has a hardware problem. I don't know this printer, but most have some means of printing a test page directly from the printer itself. You'll have to look up the instructions! Try that first, then come back.

 

[Gilliann]

ive already tried test printing but it doesnt work. ive also gone through the troubleshooting for it many times as well. it still doesnt work.