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printer does not print after a while

B

Blintok

Senior member
Windows 8.1. Got a new Samsung Multifuncton printer (SCX3400) several months ago and all installed and running fine.

Followed all instructions and had it set up to run on wireless. Worked great for a while. could print over network and from both MacBook Air and Win8.1 machines.

Then i got the printer not connected / printer offline / printer sleeping. messages when i tried to print.

Removed all drivers and software for printer and reinstalled and this time on a Cat5 hardwired. And this worked for a few print jobs then it stopped. with same as above.

finally thot i had it going again by doing the uninstall and then just using USB. After a couple of print jobs. nada. just sits in print que

The printer shows up in windows (printer icon has a green arrow)

have no idea now. thought for sure at least on USB is should work reliably.

when i reset printer. (power cycle) all looks ok. it will print if i do a photocopy. so i do not think it is the printer itself. I am suspecting it is some lame Win8.1 "feature"
 
If you go to devices and printers, does it show online?

If you tap a button on the printer, does it wake from it's sleep state and show available?

Do you notice if it stops the first time you let it sit for a long period?

Have you looked online for a better driver for the printer?
 
When you reinstalled the drivers did U disconnect it? U R right, if the problems persisted even via USB, it is possible you have a sick puppy.
 
ketchup79 said:
Maybe he gave up. Samsung makes some great devices, but I don't think printers are one of them.
Click to expand...

They do make awesome phones!:biggrin:

But, even if he gave up, we are involved and so wanna know the details, no?
So we can then delete the file from the SSD in our brains.
 
ketchup79 said:
Silly girl, lol. I worked at a retailer who started selling Samsung lasers just before I left. Let's just say they were not high end, but the were priced right.
Click to expand...

Could I believe U more than I believe you in this? NO.😎

Second I read he had tried the thing on USB, assuming he restored it to factor defaults, uninstalled it and its driver, unplugged it physically before hooking it up via USB, I felt the puppy was sick.

DisGUSTING.😡

And, while I think it's out of warranty...I would contact Samsung right off and speak up and say firmly but quietly, THIS IS NOT ACCEPTABLE. That's not a cheap device! We are entitled to reasonable expectations when we buy such things.
 
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