printer does not print after a while

[Blintok]

Windows 8.1. Got a new Samsung Multifuncton printer (SCX3400) several months ago and all installed and running fine.

Followed all instructions and had it set up to run on wireless. Worked great for a while. could print over network and from both MacBook Air and Win8.1 machines.

Then i got the printer not connected / printer offline / printer sleeping. messages when i tried to print.

Removed all drivers and software for printer and reinstalled and this time on a Cat5 hardwired. And this worked for a few print jobs then it stopped. with same as above.

finally thot i had it going again by doing the uninstall and then just using USB. After a couple of print jobs. nada. just sits in print que

The printer shows up in windows (printer icon has a green arrow)

have no idea now. thought for sure at least on USB is should work reliably.

when i reset printer. (power cycle) all looks ok. it will print if i do a photocopy. so i do not think it is the printer itself. I am suspecting it is some lame Win8.1 "feature"

 

[Ketchup]

If you go to devices and printers, does it show online?

If you tap a button on the printer, does it wake from it's sleep state and show available?

Do you notice if it stops the first time you let it sit for a long period?

Have you looked online for a better driver for the printer?

 

[Virgorising]

When you reinstalled the drivers did U disconnect it? U R right, if the problems persisted even via USB, it is possible you have a sick puppy.

 

[boomerang]

See if there is a firmware update available for the printer.

 

[dbcooper1]

If you're getting the same symptom from your Macbook Air, that should eliminate a Windows 8 issue.

 

[Virgorising]

Where did Blintock go????

 

[Ketchup]

Where did Blintock go????

Maybe he gave up. Samsung makes some great devices, but I don't think printers are one of them.

 

[Virgorising]

Maybe he gave up. Samsung makes some great devices, but I don't think printers are one of them.

They do make awesome phones!:biggrin:

But, even if he gave up, we are involved and so wanna know the details, no?
So we can then delete the file from the SSD in our brains.

 

[Ketchup]

...So we can then delete the file from the SSD in our brains.

Silly girl, lol. I worked at a retailer who started selling Samsung lasers just before I left. Let's just say they were not high end, but the were priced right.

 

[Virgorising]

Silly girl, lol. I worked at a retailer who started selling Samsung lasers just before I left. Let's just say they were not high end, but the were priced right.

Could I believe U more than I believe you in this? NO.

Second I read he had tried the thing on USB, assuming he restored it to factor defaults, uninstalled it and its driver, unplugged it physically before hooking it up via USB, I felt the puppy was sick.

DisGUSTING.

And, while I think it's out of warranty...I would contact Samsung right off and speak up and say firmly but quietly, THIS IS NOT ACCEPTABLE. That's not a cheap device! We are entitled to reasonable expectations when we buy such things.