PowerDown Problem

[thingy]

WinXP - Home

Suddenly XP will not PowerOff - it gets past the 'Saving Settings' Page and then 'hangs' on 'Windows is Shutting Sown' - this happens with both Re-Start and Turn Off

There's nothing amiss in Device Manager, no 'Problem Devices' in System Info and no Error in the Event Viewer

I have tried 'Last Known Good Configuration', System Restore and sfc /scannow

I have looked at the MicroSoft KB Articles but none is exactly relevant

I have made no alterations in the BIOS

I don't want to do a Repair unless it is really necessary and would it help anyway?

Anyone know about this?

Thanks

 

[spyordie007]

SP 1?

Not that I know it would make a differance... Any idea at what point it stopped correctly shutting down (after updating a driver or installing sofware for example)? Maybe a service or driver got updated or installed and it is either not stopping or causing the system to hang on shutdown.

Good Luck

-Spy

 

[LurkingInNC]

I'm having a similar(?) problem with XP pro. When shutting down I get blue screen with this message:

DRIVER_IRQL_NOT_LESS_OR_EQUAL

Also says STOP: 0x0000007E. . . .
and kbdclass.sys - Address. . . .

I've installed SP1 and reinstalled keyboard & mice drivers to no effect.

Any thoughts?

 

[VicodiN]

Just a note... This is a known bug with computers using Norton Anti Virus '03 (not sure about previous versions)... For some reason, it doesnt allow Windows to shutdown correctly...

 

[thingy]

Thanks for all your replies

I think I have found the cause - I have a BroadBand Internet Connection and yesterday I Installed a 56K PCI DailUp Modem to use as a BackUp

Both Modems are working perfectly well, as is XP but for some reason best known to itself the PCI Modem caused the ADSL one (on a USB Hub) to disappear from the Modems List in the Control Panel - I hadn't noticed that at first in spite of looking! - so I suppose it's not being recognised by XP in spite of it working ok

I think that is the cause of Window's reluctance to Power Off - I shall find out tomorrow - I shall disconnect the ADSL Modem from the Hub and then re-connect it and the Hardware Wizard will detect it again - I hope!

 

[VicodiN]

I really dont see that being an issue with Windows shutting down properly... Whatever

 

[EeyoreX]

My NAV 2003 does not give me any issues when I shut down... It works flawlessly for me, shutdown or restart. So I am not sure that is a definative reason.

USB drivers may be the problem, I have had this happen to me once before...
Also, I have had a similar problem with Nero (weird) but after reinstalling Nero the problem was resolved.

Unfortunately, it could be almost any driver/service not stopping correctly.

\Dan