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Powercolor HD4870 can't clip into ASUS P5Q Pro :(

N

ninor

Junior Member
Hey guys!

This is my first time building a PC from ground up and I'm stuck at installing HD4870 into my ASUS P5Q Pro motherboard. For some reason I don't think that the HD4870 is clipping in all the way. No matter how hard I try to push the card in, the rear panel does not align the same. Please see the pics and let me know what am I doing wrong?


http://i161.photobucket.com/al...5/ninor85/IMG_1808.jpg

http://i161.photobucket.com/al...5/ninor85/IMG_1803.jpg



By the way, rest of my comp is:

Antec P180 case, Antec TruePower Quattro 850w PSU, Q6600, G.Skill 2x2gb DDR2 800, HD4870, Creative X-Fi XtremeGamer, Samsung Spinpoint F1 750gb, Xigmatek HDT S-1283 with retention bracket... not sure if I forgot to mention some parts.


 
Did you remember to install the standoffs beneath the holes for the motherboard screws ? you're not screwing the motherboard directly into the holes in the case right ?

edit: forget that, then the problem would be the reverse of what you have.... 😀
 
Originally posted by: sourthings
Did you remember to install the standoffs beneath the holes for the motherboard screws ? you're not screwing the motherboard directly into the holes in the case right ?

edit: forget that, then the problem would be the reverse of what you have.... 😀
Click to expand...

I didn't install them, I thought they were unnecessary 🙁 Do I need to install them?

edit: didn't see your ninja edit... nevermind :X
 
Originally posted by: ninor
Originally posted by: sourthings
Did you remember to install the standoffs beneath the holes for the motherboard screws ? you're not screwing the motherboard directly into the holes in the case right ?

edit: forget that, then the problem would be the reverse of what you have.... 😀
Click to expand...

I didn't install them, I thought they were unnecessary 🙁 Do I need to install them?

edit: didn't see your ninja edit... nevermind :X
Click to expand...

yes they are absolutely necessary...otherwise you will be shorting out your motherboard on the metal of your case.

At the end of the PCI-E slot farthest from the back of the case, there is a little hook like mechanism, you need to lift it up before you put in your graphics card.
 
Originally posted by: HOOfan 1
Originally posted by: ninor
Originally posted by: sourthings
Did you remember to install the standoffs beneath the holes for the motherboard screws ? you're not screwing the motherboard directly into the holes in the case right ?

edit: forget that, then the problem would be the reverse of what you have.... 😀
Click to expand...

I didn't install them, I thought they were unnecessary 🙁 Do I need to install them?

edit: didn't see your ninja edit... nevermind :X
Click to expand...

yes they are absolutely necessary...otherwise you will be shorting out your motherboard on the metal of your case.

At the end of the PCI-E slot farthest from the back of the case, there is a little hook like mechanism, you need to lift it up before you put in your graphics card.
Click to expand...

Both my motherboard and my case have 9 holes and I've screwed my motherboard to those 9 holes on the case. Where am I supposed to put the standoffs?
 
Originally posted by: ninor
Originally posted by: HOOfan 1
Originally posted by: ninor
Originally posted by: sourthings
Did you remember to install the standoffs beneath the holes for the motherboard screws ? you're not screwing the motherboard directly into the holes in the case right ?

edit: forget that, then the problem would be the reverse of what you have.... 😀
Click to expand...

I didn't install them, I thought they were unnecessary 🙁 Do I need to install them?

edit: didn't see your ninja edit... nevermind :X
Click to expand...

yes they are absolutely necessary...otherwise you will be shorting out your motherboard on the metal of your case.

At the end of the PCI-E slot farthest from the back of the case, there is a little hook like mechanism, you need to lift it up before you put in your graphics card.
Click to expand...

Both my motherboard and my case have 9 holes and I've screwed my motherboard to those 9 holes on the case. Where am I supposed to put the standoffs?
Click to expand...

into the holes in the case
 
Originally posted by: videogames101
Originally posted by: ninor
Originally posted by: HOOfan 1
Originally posted by: ninor
Originally posted by: sourthings
Did you remember to install the standoffs beneath the holes for the motherboard screws ? you're not screwing the motherboard directly into the holes in the case right ?

edit: forget that, then the problem would be the reverse of what you have.... 😀
Click to expand...

I didn't install them, I thought they were unnecessary 🙁 Do I need to install them?

edit: didn't see your ninja edit... nevermind :X
Click to expand...

yes they are absolutely necessary...otherwise you will be shorting out your motherboard on the metal of your case.

At the end of the PCI-E slot farthest from the back of the case, there is a little hook like mechanism, you need to lift it up before you put in your graphics card.
Click to expand...

Both my motherboard and my case have 9 holes and I've screwed my motherboard to those 9 holes on the case. Where am I supposed to put the standoffs?
Click to expand...

into the holes in the case
Click to expand...

my bad... Antec P180 already has built in standoffs... those 9 are already built in standoffs
 
ninor,

Take the card fuly out of the PCI-e slot. Looking at the end of the card at the metal plate where the monitor ports are, you'll see a tab on the left hand side which fits into the expansion slot on your case. The opposite side is where you'll find the hooks where you secure the card to the case as shown in your first pic. Make sure that tab fits snuggly into the case expansion slot. It can be a bit tricky to manoeuvre it in correctly. Once you are satisfied you've got it lined up correctly, you need to push the card firmly into the motherboard's PCI-e slot - apply firm steady pressure to both ends of the card's PCB. Make sure there are no features of the motherboard which are fouling the card (such as heatsinks, cables, etc).
 
Originally posted by: Team42
Make sure there are no features of the motherboard which are fouling the card (such as heatsinks, cables, etc).
Click to expand...
I have that same card and motherboard -- there aren't any SATA ports anywhere near that first PCIe x16 slot, and none of the board's heatsinks should interfere.

Anyways, maybe he's got the bottom end of the PCI metal bracket caught on something, and it's not sliding into the long/narrow hole in the case correctly. Doesn't look like he pushed the card straight down into the slot.

Heh, this guy's rig is pretty similar to my own, actually.
 
Ok, the tabs on the side where the monitor plugins of the card are... the ones that go into the case's expansion do not line up with the holes in the case when I put the card in the PCIe X16 slot... the tab goes slightly above the hole when the card is lined up in the motherboard's slot... hmm what the heck :

Is this part crooked? The card came like this

http://s161.photobucket.com/al...w&current=IMG_1810.jpg
 
Yeah, that piece does look a little bent but it wouldn't make your card not wan to lock in place.

Have you tried taking the card out, and tried installing it at an slight angle so the DVI part of the card would install first before the locking mechanism locks down on the rest of the card? Also have you tried unlocking the card and pressing down firmly on the card to make its in the slot all the way before letting it lock?

From the first pic, the card doesn't even look like its in the slot all the way which is why I'm asking. Nor does it look locked fully.
 
Locking mechanism? are you talking about the plastic rubbery thing that comes at the end of the PCie X16 slot? I took that part out. and I've tried putting it in at every single freaking angle and the smaller part (the one closer to rear of the case) of the PCI slot just doesn't go in all the way which causes the card to be angled like it is in my first post :\
 
Originally posted by: ninor
Locking mechanism? are you talking about the plastic rubbery thing that comes at the end of the PCie X16 slot? I took that part out. and I've tried putting it in at every single freaking angle and the smaller part (the one closer to rear of the case) of the PCI slot just doesn't go in all the way which causes the card to be angled like it is in my first post :\
Click to expand...

😕

You took this off?
http://i36.tinypic.com/s4270n.jpg
 
Originally posted by: Quiksilver
Originally posted by: ninor
Locking mechanism? are you talking about the plastic rubbery thing that comes at the end of the PCie X16 slot? I took that part out. and I've tried putting it in at every single freaking angle and the smaller part (the one closer to rear of the case) of the PCI slot just doesn't go in all the way which causes the card to be angled like it is in my first post :\
Click to expand...

😕

You took this off?
http://i36.tinypic.com/s4270n.jpg
Click to expand...

lol yea... i can put it back on but it doesn't help when it locks the card in and the other side of it is not all the way in :\ I took it off to "practice" putting the card in
 
Originally posted by: AmberClad
That PCI bracket is definitely bent. Should be completely straight. Try bending it back?
Click to expand...

Yea I'm trying it's not working quite well.... I'm thinking of returning the card to newegg and having them send me another one... I didn't bend this plate and I don't want to hassle with this crap anymore... it's pissing me off 😱
 
Which all brings me back to my main hypothesis: the card is not going into the case's expansion slot cleanly. If the bracket was like that originally as indicated in the photo above (where ninor indicates the bracket is crooked), I'd return it. It's meant to be straight. If it's not straight, the card is defective.
 
Originally posted by: ninor
Hey guys!

This is my first time building a PC from ground up and I'm stuck at installing HD4870 into my ASUS P5Q Pro motherboard. For some reason I don't think that the HD4870 is clipping in all the way. No matter how hard I try to push the card in, the rear panel does not align the same.
Click to expand...

That's probably where it got bent slightly. Hope you got it resolved. This thread was starting to read like a good King novel. Scary..

 
Take a look at the pci slot brackets that came with the case (ones used to close off an unused pci slot. See how they "plug in?" The card's bracket needs to do the same thing. It sounds like you were about to give up. Don't..
 
Originally posted by: SSChevy2001
2) Also the part I marked in yellow seems to causing the problem. It's right up against the mb. Is it some sort of padding?
Click to expand...
The P5Q Pro has metallic padding instead of metal tabs on the I/O shield to ground the board. The padding shouldn't cause a problem.

I think the slightly off-center position of those standoff screws should still be well within the tolerances.
 
slightly untighten motherboard screws so it can move around, put video card in slot properly and screw it down to the case, then retighten motherboard screws.


It seems this situation is becoming more common these days with ATX cases... Also, dual-slot video cards are a little harder to align perfectly.

Anyways, the important thing is that the video card is perfectly seated in the PCI-E slot!
 
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