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PowerChute program not detecting APC UPS

F

F117NightHawk

Senior member
Computer: Win98 SE, 1.4 GHz AMD Athlon, 256 MB DDR-SDRAM, Via Tech 3038PCI to USB Universal Host Controller

I have an APC Back-UPS XS 1500 which comes with PowerChute Personal Edition software. The software uses the USB to connect to the UPS. Since I installed it I've been having major problems getting the program to see the UPS. Windows keeps detecting it as new hardware when I boot up and keeps asking me to install the USB driver for it, eventhough I've already done it. Even after I install the USB driver, the program doesn't detect or communicate with the UPS. Yet if I have the program perform a self-test on the UPS, it's able to do so and the UPS passes the test. So that means it knows something's there, but it still can't communicate with the UPS.

This of course would be a major concern if I needed to leave the computer unattended for a few hours and there was a brownout or blackout. Has anyone who uses this model UPS had this problem before?
 
I have the XS 1000 and I too had a hard time getting this set up originally. You can't plug the usb into the computer while its running for some reason. I had to plug it in with the computer turned of and then boot which seemed to work just fine after that. I would email APC and ask them really if you can't figure it out.
 
It really don't matter if you have it hooked upto USB or not. The battery backup will still work just fine without any problems at all. You will just not know how much battery runtime is left. My brother uses a APC UPS also but that not model you are using. It also came with that PowerChute program too which he does not use. For some reason it won't communicate just like the problem you are having.

 
It really don't matter if you have it hooked upto USB or not. The battery backup will still work just fine without any problems at all. You will just not know how much battery runtime is left.
Click to expand...

In addition, the software will not perform auto-shutdown (if Power Chute has that option) of your computer.
 
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