Postini....

[child of wonder]

We just migrated to Postini spam filtering yesterday and for anyone else who uses it, I'm really not liking the organizational structure they use for email settings.

Prior to migrating, my bosses decided they wanted not to inform our 1,000 users about the change by not having Postini send out a "Welcome" email when we set up their accounts in Postini. I had typed up detailed instructions for users on how to log in and use Postini, but my bosses don't want anyone to log in to Postini and manage their own spam settings.

I was under the impression we were changing to Postini to put more management of spam into the users' hands vs. ours but they decided otherwise.

Well, I logged into Postini and turned Welcome messages off.

I come in this morning to discover that all our users had gotten a Welcome message anyway. My boss' boss is upset because they wanted to keep the move a secret (even though users will get completely different looking spam quarantine messages) and wanted answers.

Turns out I had changed the Welcome Message setting in the "Email Config" organization and it did not propagate down to the "Users" organization.

I like Postini's spam filtering but I wish the settings management was a bit more intuitive.

Oh well....

 

[compman25]

wow

 

[MaxDepth]

Will you have to change your Avatar name to 'Child of unemployment'?

My company moved to Postini with Blue Coat sitting on the router before it. We too will not let anyone manage their own spam filtering because in our opinion less individual management is a good thing.

To us, email and web are work-related tools and not playtime. Just like people wasting their time on forums and making inane posts when they should be working...


Ooops.

 

[child of wonder]

We felt that individual management was a good thing since there's only 10 people managing over 1,000 users. One of us was spending a large amount of time whitelisting, blacklisting, managing spam and Postini was supposed to relieve that burden.

I'm not going to lose my job but it's just annoying that I didn't notice the org was set wrong.

 

[Spineshank]

We use it here but i have no involvement in managing it.

 

[alkemyst]

we use postini...don't know why you company was hoping to keep it's roll out a secret. It's pretty important to let the staff know if they are definitely expecting an email/it's been sent several times to log in to postini to see if it's grabbed it.

We get one notification a day at 4am.

 

[gar3555]

Our company switched to Postini as well, and they tried the exact tactic you mentioned...it had the exact same results, everyone got an email, welcoming them. Needless to say it made people unhappy.

 

[her209]

In other words, you lose either way.

Don't inform the users, they get mad.
Inform the users, management gets mad.

 

[pstylesss]

Well it doesn't sound like those mistakes are an every day occurrence like they are for someone i know... :disgust: