Muadib
Lifer
- May 30, 2000
- 18,123
- 912
- 126
Originally posted by: kranky
I used TurboTax up until last year when I switched to TaxCut. I'm not ready to forgive them. Yes, they admitted it was a mistake - but it was a "mistake" of such proportions that it should never have happened to begin with. I have no doubt that they assumed they could do whatever they want and people would put up with it, as that's been Intuit's M.O. forever. But when it turned out it was costing them money, only THEN did they say it was a mistake. Would they have changed anything if it didn't cripple their sales? Not a chance.
I'm sorry, but to intentionally have a policy that ignores whether people can retrieve their tax data in the future doesn't fall into the category of "mistake".
I'm not going back to TurboTax.
Amen!!!:beer: