Did anyone else get this e-mail from juno? It looks like I may have to start paying them. :disgust:
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Dear Free Subscriber:
I'm writing to inform you of certain changes that are likely to affect a relatively small fraction of Juno's free subscribers who place the heaviest demands on our resources. Because your own recent usage pattern falls into this category, I wanted to make you aware of these expected changes, and of the reasons we are planning to make them.
By way of background, although most subscribers to our free service use it in a way that's consistent with the expectations on which our current business model is based, we have found that some make such heavy use of the service that they impose a disproportionate burden on our technical, human, and financial resources. (Recent statistics show, for example, that just 5 percent of the users of our free service account for more than half of the total number of hours it is used to access the Web.) Beginning on Monday, December 4, we are thus planning to implement certain measures designed to encourage the heavier users of our free service to alter their usage patterns, upgrade to one of our billable services, and/or participate in other revenue-generating activities that might help us cover the higher costs they cause us to incur.
While the details of these measures have not yet been finalized, examples may include (but may or may not be limited to) the display of additional advertising to heavier users and, perhaps more significantly, the prioritization of access to our free service according to usage levels and/or other factors. Such prioritization mechanisms may make it more difficult, for example, for the heavier users of our free service to establish or maintain a Web connection, particularly during those hours when overall usage tends to be highest, than would be the case for free subscribers whose usage patterns are more typical. The criteria used for such prioritization among Juno's free subscribers may include overall usage levels, specific usage patterns, the particular telecommunications carrier serving the subscriber in question, the subscriber's participation in certain programs that generate additional revenues for Juno, and/or other factors, and may (or may not) change over time, in each case as determined in the sole discretion of Juno's management. It is not currently anticipated, however, that such prioritization mechanisms will affect your use of Juno's e-mail system to send or receive e-mail messages.
We trust you will understand our reasons for making these changes, and would like to apologize in advance for any inconvenience they might cause.
Sincerely,
Charles Ardai, President and CEO
Juno Online Services, Inc.
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