• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Poll: Warrenty issues. Who's to blame?

C

crazygal

Senior member
Here's the jist of my situation: got a 19" Relysis monitor 3 years back and it worked quite well. Sharp images and 1600x1200 resolutions that didn't strain the eyes.
About 2 years later the picture wouldn't go full screen and it would periodically jump around. A few months afterwards it died.
I had a 3 year warrenty on it, and got the RMA for it and shipped it in. This was about 3 months ago (right around spring break). I never heard back from them. A month later I call, they still didn't have it. And again a few weeks after that. They kept saying how they'd call me right back after they check their other warehouse but I never heard from them.
About a week and a half ago I speak with them again and they found it. But it's had serious damage to the point where they can't tell if it was truely broken before I sent it in.
So now they will not give me a new monitor and they have unloaded the blame on to the postal service. I did not ship it with insurance (insure a broken monitor??) so I'm basically screwed.
I will call again on Monday but I have a feeling they'll just tell me tough sh!t.

Am I intitled to anything or was it my own fault...??
 
I say forget about it and buy a new 19" monitor from a company which has a better and fair RMA policy.

For instance I bought a beautiful Dell P991 (here is a simiar model) with a 3 year limited warranty. 2 years later it died, I called Dell to RMA it, they OVERNIGHT shipped a brand new replacement monitor, I shipped back the broken monitor in the new monitor's box.

How much did it cost me? $0

How long did it take? 24 hours
 
Well I don't have that kind of cash to throw around on a new monitor. I have literally $50 to last me until Aug 15
 
Well then I would fight, bitch, yell and write complaint letters to get your monitor fixed and returned to you ASAP.

I helped another AT'er, AAjax write an effective complaint letter, did it work? See for yourself.
 
Originally posted by: RossMAN
I say forget about it and buy a new 19" monitor from a company which has a better and fair RMA policy.

For instance I bought a beautiful Dell P991 (here is a simiar model) with a 3 year limited warranty. 2 years later it died, I called Dell to RMA it, they OVERNIGHT shipped a brand new replacement monitor, I shipped back the broken monitor in the new monitor's box.

How much did it cost me? $0

How long did it take? 24 hours
Click to expand...

Looking at the new monitor

PRICELESS~!
 
Originally posted by: isekii
Originally posted by: RossMAN
I say forget about it and buy a new 19" monitor from a company which has a better and fair RMA policy.

For instance I bought a beautiful Dell P991 (here is a simiar model) with a 3 year limited warranty. 2 years later it died, I called Dell to RMA it, they OVERNIGHT shipped a brand new replacement monitor, I shipped back the broken monitor in the new monitor's box.

How much did it cost me? $0

How long did it take? 24 hours
Click to expand...

Looking at the new monitor

PRICELESS~!
Click to expand...

True but I sold the monitor before ever turning it on, took the profits (hehe sold it for more than retail) and bought a Dell 1900FP LCD with another 3 year warranty 😛
 
Most postage carriers have a default insurance of $100, so you may be entitled to that, although I think it may have some expiration on it.

If you are able to get the $100, take that and put it towards a new 19"

Edit: so pretty much follow Rossman's advice
 
Postal insurance = cheap
New 19" monitor = expensive

You should insure any package you ship its like 50 cents on the 100.
 
In hindsight I realize I should have used insurance, but I didn't think they'd need the monitor for parts or anything. I was under the impression that they just replace it since it costs too much to repair monitors.
 
Your fault. By not using insurance you said that the monitor is of no value to you. It is now worth absolutely nothing to anyone. Sorry.
 
You should have definitely used insurance but I wouldn't give up. I would still complain about the fact that it could have easily been damaged by their warehouse personnel during the three months where they could not even locate the monitor (which it easily could have been).
Granted, you're still at fault, but you certainly have reason to complain... and the squeaky wheel gets the grease. Good luck.
 
Did they inspect the monitor and note the serious damage when they received it from the shipper? If not, how can they determine the damage happened during shipping?
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top