Latest update from Insight:
Saturday, December 1, 2001
Here is the most recent update on the Excite@Home situation:
Insight, along with some other cable operators including Cox, Comcast and Mediacom; is currently in the final stages of positive negotiations with Excite@Home. As a result of these negotiations, Excite@Home is continuing to provide connectivity to the customers of the companies involved in these discussions. We continue to remain highly confident that we will maintain connectivity for our Insight@Home customer base.
Certain communities in our Central Illinois service areas have seen a temporary interruption in service as a result of an inadvertent error by Excite@Home. This was a result of the fact that AT&T Broadband was not a party to the negotiations with Excite@Home resulting in a loss of service for AT&T Broadband customers. Excite@Home mistakenly identified Insight customers as AT&T Broadband customers. We worked extraordinarily fast to get service restored to the vast majority of the affected customers within two hours. We are continuing these efforts to restore service to all remaining affected customers today. We apologize for any inconvenience this has caused.
Insight will continue with our special efforts to provide uninterrupted high-speed data service to our customers and thank you for your continued patience as we work through this issue.