Pointsec sucks

[SparkyJJO]

BSOD issues, trying to get to the bottom of it, try to use the recovery console, windows setup can't read the drive. Can't put the drive in another PC to attempt file recovery. Can't do anything with the darn thing.

I hate pointsec. Makes life 1000x harder.

/weak rant

 

[SunSamurai]

OT was the PERFECT place to post your tech issue, on a tech site.

 

[Arkaign]

lol I thought this title said 'Pontiac Sucks' for a second, and came in here to mostly agree. Whatever pointsec is, I guess it sucks too.

 

[trmiv]

Welcome to my hell. All of our laptops have Pointsec on them, it makes support difficult.

You can put the drive in another computer to attempt a recovery though. If it's a desktop you'll have to connect it with SATA not USB, or if it's a laptop you'd need to put the disk into a drive sled. The Pointsec version on the host computer needs to be the same version as the drive you're slaving. Once you do that when you boot you should get two password prompts, one for the host computer and one for the slaved drive. Log into both and you should have access to the drive once Windows boots. Sometimes you have to set the username/password the same for both drives (use a service or system account). If that doesn't work, your only option is to have someone with the access use the recovery file to decrypt it.

I had a drive recently that was locking up right after Pointsec. Nothing we tried would get it past that point. So I was going to have Pointsec removed, but we could not locate the recovery file. The Pointsec support people couldn't even help us at that point. I ended up having to just reimage the drive. Unfortunately the user didn't bother backing anything up to their network drives, all their crap gone.

 

[Spike]

Dang, I thought Pointsec was just a UPS thing, did not realize other companies use it. It's definitly a pain in the butt though normally it works fairly well. Just don't ever restart your laptop if it's running an update and appears to be frozen... caused me some BSOD's until the TSG folks repaired the Pointsec install.

 

[guyver01]

I hate pointsec. Makes life 1000x harder.

from an IT perspective.. yes. yes it does.
but then again, ANY full disk encryption utility does.
It's designed to make life hard for hackers if you lose your laptop.

however, whenever i work with an encrypted drive, i always run the decryption program first. returns the drive to normal.. then i can troubleshoot and backup/restore.

once it's fixed, re-encrypt the thing.