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Plextor Customer Support Woes

M

mosdef

Banned
My Plextor 12/10/32a CD-RW broke down a month or two ago. About two weeks ago, I sent Plextor an RMA form as is described on their website. I placed several calls on both their RMA answering machine, and a ladies personal answering machine. I have not had a single reply, neither through e-mail nor phone. I was wondering what advice you might give me to get through, and what experiences you have with Plextor Customer Support. Just to clarify, I have been entirely satisfied with the burner, but definately not with their support.

Plextor Contact Information

-mosdef
 
I am bummed to hear you are having problems. In the past I have been totally satisfied with their CS. Good Luck.
 
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