Please help us!!! Computer crashes constantly.

[pitupepito2000]

Hi,

I have a friend who bought a computer from Bestbuy, an hp pavilion 7970. He has had problems since the first time he got it and Bestbuy refused to refunded him the money. HP support has been afwul and it was a waste of time talking to them in the phone. It's been almost 7 months and the computer has never worked right. This computer has for an opertating system Windows ME, and it takes such a long time to load. I don't think that it is spyware since we have run Ad-aware and we didn't find anything. The computer runs slower than a Pentium II that we have. He uses Kazaa and I don't know if Kazaa would cause this kinds of problems since he hasn't been downloading anything for a long time.

:disgust::disgust:There's time when the computer won't shutdown and Control+Alt+Delete won't restart it, so we have to use the hard switch to turn it off. Othertimes the floppy led is on like it's working something in the floppy drive, but there's no floppy and the same happens with the CD-RW.

Is there anything that you can suggest as a solution!!

Thanks.

His rig...
Windows ME
60GB HDD
128 RDRAM
1.5 Pentium 4

 

[gentobu]

reformat reinstall somthing other than winme, you may want to upgrade to 256MB ram also.

 

[LostHiWay]

get WinXP and more RAM

Just a quick question. How many things are running in the system tray? Knowing HP probably 10-15

 

[LiLithTecH]

Antivirus software will often check drives for media.
It will always check the Floppy on shutdown.

It will also slow down the boot process.

While Windows ME wouldn't be my first choice, I'm sure HP
had tested it very thoroughly before bringing the machine to market.

As for Kazaa, there have been numerous Trojan's distributed out through it.

Also, check the Windows TEMP directory and clear any files out of it.

 

[earthman]

They probably have some cheap antivius program or something running. That will slow down the boot process alot, and may cause hangs on shutdown. You can check Microsofts support database as well, I think there was a shutdown issue with ME that there was a fix for. I'm not sure what your exact problem or message, if any is, but here are some of the results I got...

Microsoft Support Knowledge base search: Windows ME shutdown hang


You might want to consider doing a clean install of either Me or XP, however, just to get rid of all their crap.

 

[pitupepito2000]

Thanks for all the replies I'll give it a try