Please Help- Spyware / Malware

[live4spd]

Alright this is a long story... I somehow got a virus on my brand new work notebook, at a job I started a week ago.

It was Infostealer.Gampass which I managed to remove. I have run the provided Symantec Anti virus, and it scans clean now. I have also removed the logs of the computer so it doesn't send a red flag to the server that I had a virus.

I thought everything was cool, but I must have some piece of malware, because every time I click on a link from the results of a Google search it takes me somewhere else completely un related. A lot times it's to buy some spyware remover etc.

How can I get rid of this with explaining to my boss that I have to get my notebook re-imaged on my 2nd week of work.

I was thinking downloaded some spyware remover, but I don't want to make things worse.

Thanks for your help!

 

[AnnonUSA]

Superantispyware....Free edition from www.superantispyware.com get it...Run it

 

[mechBgon]

You might also want to

1) run HijackThis and post a log

2) if you are allowed to do administrative tasks on the company's computer, then check it with Secunia's online vulnerability checkup at http://secunia.com/vulnerability_scanning/online/ and fix what it needs.

3) also upgrade the Automatic Updates software to the Microsoft Update engine instead of just the Windows Update engine, and make sure Automatic Updates is set to full auto.

 

[live4spd]

Ok here is the log. After looking the 4b.tmp looks suspicious and seems to be malware. Just need to figure out how to get rid of it.

**********************

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:01:37 PM, on 1/25/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
c:\drivers\sound\stacsv.exe
C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\ccsrvc.exe
c:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Altiris\Carbon Copy\shellker.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Intel\AMT\LMS.exe
c:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Intel\Privacy Icon\UNS\UNS.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Altiris\AClient\dagent.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\Program Files\DellTPad\Apoint.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Hummingbird\DM Extensions\papihost.exe
C:\Progra~1\RightFaxClient\Client\English\FaxCtrl.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\PROGRA~1\Altiris\CARBON~1\client.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Dell\Dell ControlPoint\Dell.ControlPoint.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell\Dell ControlPoint\System Manager\DCPSysMgr.exe
C:\Program Files\TechSmith\SnagIt 8\SnagIt32.exe
C:\Program Files\TechSmith\SnagIt 8\TSCHelp.exe
c:\Program Files\Dell\Dell ControlPoint\DCPButtonSvc.exe
c:\Program Files\Dell\Dell ControlPoint\System Manager\DCPSysMgrSvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\DOCUME~1\ryan\LOCALS~1\Temp\4B.tmp
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.honigman.com/
O2 - BHO: IE7Pro - {00011268-E188-40DF-A514-835FCD78B1BF} - C:\Program Files\IEPro\iepro.dll
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: XML module - {500BCA15-57A7-4eaf-8143-8C619470B13D} - C:\WINDOWS\system32\msxml71.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
O4 - HKLM\..\Run: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [PowerDOCSAPIHost] "C:\Program Files\Hummingbird\DM Extensions\papihost.exe"
O4 - HKLM\..\Run: [DMAutoUpdate] "C:\Program Files\Hummingbird\DM Extensions\DMAutoUpdate\AutoUpdates.exe"
O4 - HKLM\..\Run: [RightFAX Print-to-Fax Driver] c:\Progra~1\RightFaxClient\Client\English\FaxCtrl.exe
O4 - HKLM\..\Run: [Workshare3GW_DV3] C:\Program Files\Workshare\DeltaView\WmConfigAssistant.exe /userinit
O4 - HKLM\..\Run: [Workshare3GW] C:\Program Files\Workshare\Modules\WpConfigAssistant.exe /userinit
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [picon] "C:\Program Files\Common Files\Intel\Privacy Icon\PrivacyIconClient.exe" -startup
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [DellControlPoint] "c:\Program Files\Dell\Dell ControlPoint\Dell.ControlPoint.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [AeXAgentLogon] C:\Program Files\Altiris\Altiris Agent\AeXAgentActivate.exe /logon
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Cognac] C:\DOCUME~1\ryan\LOCALS~1\Temp\4B.tmp.exe
O4 - Global Startup: Dell ControlPoint System Manager.lnk = C:\Program Files\Dell\Dell ControlPoint\System Manager\DCPSysMgr.exe
O4 - Global Startup: SnagIt 8.lnk = C:\Program Files\TechSmith\SnagIt 8\SnagIt32.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://c:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: IE7Pro Grab and Drag - {000002a3-84fe-43f1-b958-f2c3ca804f1a} - C:\Program Files\IEPro\iepro.dll
O9 - Extra 'Tools' menuitem: IE7Pro Grab and Drag - {000002a3-84fe-43f1-b958-f2c3ca804f1a} - C:\Program Files\IEPro\iepro.dll
O9 - Extra button: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IEPro\iepro.dll
O9 - Extra 'Tools' menuitem: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IEPro\iepro.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {362C56AA-6E4F-40C7-A0B5-85501DBDAD77} (Scanner.SysScanner) - http://i.dell.com/images/globa.../scanner/SysProExe.cab
O16 - DPF: {51BB7DFD-A6F5-4FAC-B8C9-E71CF84D082C} (AeXNSConsoleContextHelp Class) - http://altirisns/Altiris/NS/NSCap/Bin/Win32/x86/AltirisNSConsole.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.co...site.cab?1230652620703
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/mi...site.cab?1232505551921
O16 - DPF: {FAB9B41C-87D6-474D-AB7E-F07D78F2422E} (TeeChart Pro Activex control v7) - http://01van1.honigman.local/Vantage/cab/teechart7.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = honigman.local
O17 - HKLM\Software\..\Telephony: DomainName = honigman.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = honigman.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = honigman.local
O18 - Protocol: PCDOCS - {EDC110E5-4CFB-4FEE-813A-BF796297030E} - C:\Program Files\Hummingbird\DM Extensions\PwDMoniker.DLL
O20 - AppInit_DLLs: AMINIT.dll
O23 - Service: Altiris Agent (AeXNSClient) - Altiris, Inc. - C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
O23 - Service: Altiris Deployment Agent - Altiris, Inc. - C:\Program Files\Altiris\AClient\dagent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Dell ControlPoint Button Service (buttonsvc32) - Dell Inc. - c:\Program Files\Dell\Dell ControlPoint\DCPButtonSvc.exe
O23 - Service: Altiris Carbon Copy (CarbonCopy32) - Altiris - C:\WINDOWS\system32\ccsrvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - c:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Dell ControlPoint System Manager (dcpsysmgrsvc) - Dell Inc. - c:\Program Files\Dell\Dell ControlPoint\System Manager\DCPSysMgrSvc.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Intel(R) Active Management Technology Local Management Service (LMS) - Intel Corporation - C:\Program Files\Intel\AMT\LMS.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - c:\drivers\sound\stacsv.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Intel(R) Active Management Technology User Notification Service (UNS) - Intel Corporation - C:\Program Files\Common Files\Intel\Privacy Icon\UNS\UNS.exe

--
End of file - 11551 bytes

 

[live4spd]

OK I removed the 4b.tmp files from the temp folder and deleted the registry key. But I still have the same issues. Either it's a different malware or it's still loaded.

 

[mechBgon]

Did you try a System Restore to before the attack, by the way? If not, that's a pretty low-risk move.

Anyway, I plunked your log into http://hijackthis.de/en for a quick-&-dirty analysis. There's some unknown items. I'm hesitant to tell you to nuke anything when it's your work computer, but this seem like it should be looked into:

O2 - BHO: XML module - {500BCA15-57A7-4eaf-8143-8C619470B13D} - C:\WINDOWS\system32\msxml71.dll

Try uploading that file to Virustotal.com for an analysis.

Beyond that, here are some other ideas:

1) Start > Run > netsh winsock reset, reboot and see if you're still affected

2) Run Superantispyware and see if it finds stuff

3) You could create a bootable antivirus scanning CD, boot the computer from the CD, and have it run a "second opinion" virus scan. Here's one, if you can burn a .ISO to CD: http://www.f-secure.com/linux-...escue-cd-300-released/ Give the lappie a wired connection so it can fetch fresh antivirus definitions before it launches the scan from the CD.


BTW later on I'm going to scoot this over to the Security forum, so if you don't see it here, it's over in Security :beer:

 

[live4spd]

OK I think you were right on the XML modules.

I did download Superantispyware and ran it. It seem to get everything fixed up. I have to admit I was rather skeptical of a Free program to fix it but I'm pretty sure it's done the job.

Anyway I think I'm fixed up, thanks for the advice all!

 

[Sam25]

Yeah, Superantispyware is a real saver, also Malwarebytes.