Please help, modem issues.

[Silversierra]

I've been trying to help a relative fix a problem with connection to the internet via dialup. I'm not sure if this is the right place, but a modem is hardware(unless it's a softmodem).

Anyway, the internet just stopped working. The modem will dial the isp, but never will connect, it eventually times out and says there might be a problem with the isp, but they(isp) say they don't have a problem. The phone line works, I can connect to my dial up account from the same phone jack(but on my computer, her computer will not connect to my isp either). I'm guessing it's a modem issue. I tried installing newer drivers, but that made the modem not work at all, so I reinstalled off the mfg cd, and now it's back to where it was before, dial but no connection.

Right before this happened there was an electrical storm, and she has no phone line surge protection, so it could have been hit, but it still dials. Can a modem be "dead" but still dial? It's a lucent lt modem if you wondered. I also installed msdun1.3(it's a win 95b system), and that also didn't help. I tried a new modem, but I only had a soft modem to try, but it needs mmx cpu and win 98, so it didn't work. The modem queries fine from windows. Any help from you internet experts?

 

[SlitheryDee]

Tried the modem in another computer yet? Do you have any other modems that are known to work that you could install in the computer to see if it's the problem?

 

[furballi]

Are you using DUN? Remove the modem including drivers and reboot. Let windows reload the driver.

Try another modem at the store. The USR5610B is a good hardware modem.

 

[Silversierra]

Good idea slithery, I hadn't thought of trying the modem in my pc. I should try it.

Furballi: I did remove the modem, reboot, then reinstall, still same thing(when I used the driver cd, when I used the newest drivers, it wouldn't recognize the modem.)

I've ordered a serial external modem, since they seem to be hardware based(it seems all pci are software, under $50 at least).
I hope this helps.

 

[furballi]

The USR was on clearance at CC for under $30.