It's certainly wrong to make the retailer eat the cost of the repair--even though they won't be paying to fix the unit, they will certainly incur costs by storing and shipping the defective unit (unless that's taken care of by the manufacturer--is it? I dunno).
Before taking this course of action because you feel like you're being ripped off, why not argue your case to Sony? I had a PS2 go bad on me after 6 months (wouldn't read games, just dvds) and, after telling the technical service rep that I hadn't mishandled the unit, that I believed the unit was defective, and that I would not pay to repair the unit, and I'd be happy to give my gaming dollar to their competitors if they didn't want to back their products, they relented and said they would fix it AND give me a renewed 90 day warranty. Of course, you can get result by making the retailer do the work for you--but nothing beats the moral satisfaction you will receive from having the manufacturer come around to your point of view.
If you wanna try this, here are some tips:
1) gather evidence--look for reports of people who are having the same problem as you. If you ask the tech rep if there has been a recall or if their product was experiencing a high failure rate, he/she will almost certainly deny it. You can then hit that person with the evidence.
2) Remain calm. Nothing feels better than venting your frustrations by yelling--BUT--you will make a much stronger case if you remain calm and state your point using logic, not anger. Remember that the tech rep isn't Sony, just a person who works for the company.
3) Stay strong--if you can't get them to service the unit without the repair cost, ask them to send you notification of their decision in writing. They will almost certainly refuse, but this gives you the opportunity to escalate the stakes. Tell them something like "I have evidence that suggests there is a high failure rate among these units, and, in light of the situation, if I can't get satisfaction from you...you leave me no recourse but to pursue other avenues." You know what that is--contact the attorney general of your state, um...write a letter to Ashcroft...um...I dunno--hey, if the problems are as bad as I've read about, you could initiate a lawsuit and seek class action status. Or you could just give up PS2 and find a girlfriend. And when you're done with that...find one for me...please?
Before taking this course of action because you feel like you're being ripped off, why not argue your case to Sony? I had a PS2 go bad on me after 6 months (wouldn't read games, just dvds) and, after telling the technical service rep that I hadn't mishandled the unit, that I believed the unit was defective, and that I would not pay to repair the unit, and I'd be happy to give my gaming dollar to their competitors if they didn't want to back their products, they relented and said they would fix it AND give me a renewed 90 day warranty. Of course, you can get result by making the retailer do the work for you--but nothing beats the moral satisfaction you will receive from having the manufacturer come around to your point of view.
If you wanna try this, here are some tips:
1) gather evidence--look for reports of people who are having the same problem as you. If you ask the tech rep if there has been a recall or if their product was experiencing a high failure rate, he/she will almost certainly deny it. You can then hit that person with the evidence.
2) Remain calm. Nothing feels better than venting your frustrations by yelling--BUT--you will make a much stronger case if you remain calm and state your point using logic, not anger. Remember that the tech rep isn't Sony, just a person who works for the company.
3) Stay strong--if you can't get them to service the unit without the repair cost, ask them to send you notification of their decision in writing. They will almost certainly refuse, but this gives you the opportunity to escalate the stakes. Tell them something like "I have evidence that suggests there is a high failure rate among these units, and, in light of the situation, if I can't get satisfaction from you...you leave me no recourse but to pursue other avenues." You know what that is--contact the attorney general of your state, um...write a letter to Ashcroft...um...I dunno--hey, if the problems are as bad as I've read about, you could initiate a lawsuit and seek class action status. Or you could just give up PS2 and find a girlfriend. And when you're done with that...find one for me...please?
Facebook
Twitter