pissed of customer rant

[ultimatebob]

Originally posted by: eplebnista
Well at least your items resembled each other (both guitars). I ordered a full size sheet set from kohls.com and received this in the box. 😕 The packing slip had it clearly printed that it was supposed to be a sheet set, with no mention of what I received. They did give me free priority shipping and sent me the correct sheet set. Unfortunately I am still waiting for them to send UPS after their mistake(over a week now), as they won't refund the amount charged until they receive the item back (which I understand). They do seem to be dragging their feet on scheduling the UPS pickup though (have called them a few times to check on it and they keep giving me two different answers-it takes 3-5 days<-now past that & 7-10 days<-approaching the end of that).

That toy looks fun... I'd keep it 🙂

 

[eplebnista]

Originally posted by: ultimatebob

Originally posted by: eplebnista
Well at least your items resembled each other (both guitars). I ordered a full size sheet set from kohls.com and received this in the box. 😕 The packing slip had it clearly printed that it was supposed to be a sheet set, with no mention of what I received. They did give me free priority shipping and sent me the correct sheet set. Unfortunately I am still waiting for them to send UPS after their mistake(over a week now), as they won't refund the amount charged until they receive the item back (which I understand). They do seem to be dragging their feet on scheduling the UPS pickup though (have called them a few times to check on it and they keep giving me two different answers-it takes 3-5 days<-now past that & 7-10 days<-approaching the end of that).

That toy looks fun... I'd keep it 🙂

I'd probably keep it to give as a gift but I have no relatives in its age range(they are either too young or too old) and I like more practical things these days.

 

[Journer]

loki: yah, i'm usually verry nice to the CSR's, i've been one before and know the suckage
sjwaste: yah, i went to local store and play the same exact guitar, just 4-string version. it sounded awesome so i tried to order from that store but they wanted wayyyy too much
amjohn: maybe next time ill be as lucky


anywho, after never receiving an email from the stupid management team, i called up and the CSR took care of it all. my bass should be here tomorrow and they gave me a return label for the guitar. assuming i get the correct one tomorrow ill be happy.

whats funnier though, i called my dad and told him the deal. he told me last christmas he ordered a vacuum cleaner for my brother and his wife and the morons at overstock sent him a full sized couch. hahaha, thats a HUGE fuck up...

 

[sandorski]

Somewhere on the Net, a similar thread exists complaining about the POS Bass they got! 😛😀

 

[Journer]

Originally posted by: sandorski
Somewhere on the Net, a similar thread exists complaining about the POS Bass they got! 😛😀

haha...POS my ass, it is pretty nice. honestly though, this guitar sucks ass...the fretboard has a thing peice of wood on plastic, the frets are lame, it sounds like ass, and there is glue comming out everywhere. i'm glad i didnt buy an epiphone

 

[sandorski]

Originally posted by: Journer

Originally posted by: sandorski
Somewhere on the Net, a similar thread exists complaining about the POS Bass they got! 😛😀

haha...POS my ass, it is pretty nice. honestly though, this guitar sucks ass...the fretboard has a thing peice of wood on plastic, the frets are lame, it sounds like ass, and there is glue comming out everywhere. i'm glad i didnt buy an epiphone

eye of the beholder, especially if the other person is some kinda noob. 😉

 

[alkemyst]

Just a warning to those ordering from places like gamestop or any LCD's.

People and kids are lifting these from front door steps.

 

[Injury]

Originally posted by: alkemyst
Just a warning to those ordering from places like gamestop or any LCD's.

People and kids are lifting these from front door steps.

This isn't exactly a new concept.

 

[alkemyst]

Originally posted by: Injury

Originally posted by: alkemyst
Just a warning to those ordering from places like gamestop or any LCD's.

People and kids are lifting these from front door steps.

This isn't exactly a new concept.

LOOK AT THE BIG BRAIN ON INJURY!

 

[Injury]

Originally posted by: alkemyst

Originally posted by: Injury

Originally posted by: alkemyst
Just a warning to those ordering from places like gamestop or any LCD's.

People and kids are lifting these from front door steps.

This isn't exactly a new concept.

LOOK AT THE BIG BRAIN ON INJURY!

😕 WTF is your problem? Would you prefer I have posted a "captain obvious" picture?

 

[Journer]

i swear...these people are so fucking stupid. well, sure, they overnight me the package. to the WRONG fucking address...jesus christ...

 

[Rage187]

Originally posted by: Injury

Originally posted by: alkemyst

Originally posted by: Injury

Originally posted by: alkemyst
Just a warning to those ordering from places like gamestop or any LCD's.

People and kids are lifting these from front door steps.

This isn't exactly a new concept.

LOOK AT THE BIG BRAIN ON INJURY!

😕 WTF is your problem? Would you prefer I have posted a "captain obvious" picture?

What, do they speak English in What?
English motherfucker, do you speak it?

 

[alkemyst]

Originally posted by: Injury

Originally posted by: alkemyst

Originally posted by: Injury

Originally posted by: alkemyst
Just a warning to those ordering from places like gamestop or any LCD's.

People and kids are lifting these from front door steps.

This isn't exactly a new concept.

LOOK AT THE BIG BRAIN ON INJURY!

😕 WTF is your problem? Would you prefer I have posted a "captain obvious" picture?

Ahh sorry EMO kid, sarcasm isn't exactly a new concept either.

Not everything in a post is directly applicable to you. Many think that a video game / monitor wouldn't be shipped in such obvious boxes.

 

[rise]

Originally posted by: slsmnaz

Originally posted by: Journer
how the hell do warehousing people fuck up like this? honestly...it can't be THAT hard, can it? i suppose i don't know because I've never worked warehouse, but whatever.

it would be a very easy thing to do in an automated warehouse.

or the warehouse person was having a bad day and said, "i think i'll fuck up someones xmas". lol

gl OP

 

[RaDragon]

Originally posted by: Fritzo
First, calm down.

Second, Musician's Friend has great customer service. Go to their Chat service on their site and they should get you fixed up (I had a wrong pedal shipped to me a couple of years ago and they overnighted it to me + paid for the shipping on the return).

Third, it's Christmas, so the warehouses have to hire a lot of temp help, which means more mistakes. Give them some slack.

Ditto.

Send an email, try the online chat they have and then phone them when you have time. I've never had a problem with Musician's Friend, either but I'm guessing it's the rush of the holidays that you have been a victim of. Best of luck sorting it out!

 

[AMCRambler]

Originally posted by: Journer
gibson and mobo: ill check them out, thanks 🙂

daveshel: well, i normally wouldn't, but i played the 4-string version at a local shop and loved it, but they wanted way too much to order a 5-string for me.

Guess you got what you paid for then eh? You went cheap and got cheap service. Guitar shop would have gotten the right guitar for you. Guarranteed.

 

[Journer]

Originally posted by: AMCRambler

Originally posted by: Journer
gibson and mobo: ill check them out, thanks 🙂

daveshel: well, i normally wouldn't, but i played the 4-string version at a local shop and loved it, but they wanted way too much to order a 5-string for me.

Guess you got what you paid for then eh? You went cheap and got cheap service. Guitar shop would have gotten the right guitar for you. Guarranteed.

i doubt that...these aren't great shops

 

[Journer]

god...dammit...this is it. i will NEVER order from MF again. the idiots LIED and said they would mail it out last night. when did they mail it? today, of course. what kind of company straight out LIES to the customer? i would have been happier if they would have just said they coudlnt get it out last night but they could tomorrow....what a bunch of jerks

 

[Journer]

hahaha, management finally decided to call me back, but i had to ask them to call back in an hour since i'm working 😛 they are gonna get it

 

[Journer]

well...i wait for the call from the manager but cant wait any longer. so, i call the CSR people...explain, put on hold. while on hold, the manger calls in. i explain, he understands perfectly and apologizes. he says MF really wants my business and offers 100 credit to my card. i agree and he apologizes again. I swich back over to the other call, still on hold. moron comes back and before i can tell him the manager has taken care of me he says he will give me 75 store credit. i tell him the story, he says, well, we already gave you the credit. i say thanks and he apologizes. end of phone call...

well, i cant say i am happy, but this does make me feel better. now, lets just hope that it is the right product this time.

 

[alkemyst]

Originally posted by: rise

Originally posted by: slsmnaz

Originally posted by: Journer
how the hell do warehousing people fuck up like this? honestly...it can't be THAT hard, can it? i suppose i don't know because I've never worked warehouse, but whatever.

it would be a very easy thing to do in an automated warehouse.

or the warehouse person was having a bad day and said, "i think i'll fuck up someones xmas". lol

gl OP

QFT...