Pics from my new job

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MeanMeosh

Diamond Member
Apr 18, 2001
3,805
1
0
Originally posted by: ROTC1983
Man, I would love to work for dell putting together computers...that would rock :)

errm... i was at their floor once (plant visit), and the job's not really that great (my friend worked there putting together comps last summer). they put together the entire machine in 3 mins or less (clocked 'em). once you do this continuously forever, it looks like it would get monotonous and would suck. they checked my friend everyday from head to toe (including lunch sack and clothes) for parts people might have stolen.
 

Phuz

Diamond Member
Jul 15, 2000
4,349
0
0
Originally posted by: Renob
I always wondered...I know that they have a script that you have to follow, and certain answers to certain problems...but if you know a hack way thats easier can you tell the customer your way...or do you have to do it theirs?

Im not sure, I will ask in the morning.

No. You don't have to script you're troubleshooting... but, you do have something called support boundaries. Theres a line, and things you can and can not do/say. Even if it is 'better' or more efficient.... when the customer calls back, and an agent can't fix their problem... they'll start thinking it was because another tech was doing things differently, etc...
 

cressida

Platinum Member
Sep 10, 2000
2,840
5
81
Originally posted by: MeanMeosh
Originally posted by: ROTC1983
Man, I would love to work for dell putting together computers...that would rock :)

errm... i was at their floor once (plant visit), and the job's not really that great (my friend worked there putting together comps last summer). they put together the entire machine in 3 mins or less (clocked 'em). once you do this continuously forever, it looks like it would get monotonous and would suck. they checked my friend everyday from head to toe (including lunch sack and clothes) for parts people might have stolen.

I use to work there to doing the same thing, kind of boring and required overtime ...
 

Kenji4861

Banned
Jan 28, 2001
2,821
0
0
Originally posted by: SoloKid
Originally posted by: MeanMeosh
Originally posted by: ROTC1983
Man, I would love to work for dell putting together computers...that would rock :)

errm... i was at their floor once (plant visit), and the job's not really that great (my friend worked there putting together comps last summer). they put together the entire machine in 3 mins or less (clocked 'em). once you do this continuously forever, it looks like it would get monotonous and would suck. they checked my friend everyday from head to toe (including lunch sack and clothes) for parts people might have stolen.

I use to work there to doing the same thing, kind of boring and required overtime ...


How much does this job pay?
 

gentobu

Golden Member
Jul 6, 2001
1,546
0
0
Heh I work for one of the on-site warranty service providers, and I was just wondering if you guys really check to see it we are DCSE certified. Recently the dell techs have been asking for my DCSE id so I was curious as to what you guys do with it. Oh yeah, congrats on the new job!:D
 

rh71

No Lifer
Aug 28, 2001
52,844
1,049
126
Congrats on the new job.

Are you allowed to surf as a techsupport dude ?
 

Renob

Diamond Member
Jun 18, 2000
7,596
1
81
what kind of requirements ae needed to work at Dell?

Some of the guys are over qualified they were system admins and stuff like that, me two years of college and MS, Cisco and A+ certs but no experience.




Are you allowed to surf as a techsupport dude ?

kinda