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People in IT who leave IT

E

Exterous

Super Moderator
I've run into a few over the last couple of days and it's interesting to see some of the adjustment pains: not having admin rights, going to a departmental standard of two monitors down to one (along with 'Wait - why is this a VGA monitor!'), having to go through a more arduous request process for peripherals, having to deal with company front line tech support. Made me think of some of the benefits I hadn't really considered.
 
Exterous said:
I've run into a few over the last couple of days and it's interesting to see some of the adjustment pains: not having admin rights, going to a departmental standard of two monitors down to one (along with 'Wait - why is this a VGA monitor!'), having to go through a more arduous request process for peripherals, having to deal with company front line tech support. Made me think of some of the benefits I hadn't really considered.
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all those things are minor compared to the absolute joy of not having to listen to people complain about their computer.
 
I guess you never worked for large corp. IT people go through same tech support like everyone else.

Last time I was at this company it took three weeks to get me the access I need. I didn't care, I got paid to do nothing.
 
sdifox said:
I guess you never worked for large corp. IT people go through same tech support like everyone else.

Last time I was at this company it took three weeks to get me the access I need. I didn't care, I got paid to do nothing.
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Yep, I was about to say that. In large IT departments, you get to use the same support channels as everyone else. Many times, you won't get admin rights to your workstation either. Another reason why big IT is a life sucking, horrible place to work.
 
I did exactly that, went from IT to non IT role. It's funny though, we have so many weird apps that they had no choice but to give us local admin anyway as they won't work otherwise. We also more or less have to manage all that ourselves as even help desk does not know anything about our stuff so we do need rights to install stuff. Like some things only work in Firefox, some only work in Chrome etc so we had to install those browsers.
 
IndyColtsFan said:
Yep, I was about to say that. In large IT departments, you get to use the same support channels as everyone else. Many times, you won't get admin rights to your workstation either. Another reason why big IT is a life sucking, horrible place to work.
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I have to request local admin access per instance, wait for approval, then they give me a window of x hours to install...
 
sdifox said:
I have to request local admin access per instance, wait for approval, then they give me a window of x hours to install...
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Yeah, a lot of companies do it that way. At my last job in corporate IT, it was exactly like you describe - I could request "temporary" admin access which would expire in X hours.

Thank GOD I don't have to deal with being in IT now - but I do get to commiserate with my poor clients who are. 😀
 
IndyColtsFan said:
Yeah, a lot of companies do it that way. At my last job in corporate IT, it was exactly like you describe - I could request "temporary" admin access which would expire in X hours.

Thank GOD I don't have to deal with being in IT now - but I do get to commiserate with my poor clients who are. 😀
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I am too chicken to install more than what I am supposed to. Apparently if I want MS XML Notepad it would have to go through a rigorous vetting process by corporate security and lots of paper work 🙄

That schema aware compare between xml files is so useful though.
 
sdifox said:
I am too chicken to install more than what I am supposed to. Apparently if I want MS XML Notepad it would have to go through a rigorous vetting process by corporate security and lots of paper work 🙄

That schema aware compare between xml files is so useful though.
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I was asked (by management) to investigate a patching tool for a certain set of application servers. I came back with one and it was $2500 - no big deal and pretty much pocket change. I was then told that I had to write justifications for it and had to appear before committees to get it approved and added to our "approved software." I told my manager I wasn't doing that - he asked me to find the tool, I found it, and my word was justification enough and if that wasn't the case, they didn't need the tool. Don't fucking waste my time talking to non-technical bureaucrats for time-wasting exercises to justfy software only 2 guys in IT would ever use.

Every time I see a thread like this, I am so glad I moved back into consulting. Yeah, I'm worked like a dog, but I don't have to deal with political BS like the stuff above. And my quarterly bonuses are more than my annual bonuses were at that place too, not to mention much higher pay. 😀
 
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I can't imagine I'd last long before I started trying to crack things myself. Then I'd end up arrested, fired or, most likely, back in the IT department.
 
sdifox said:
I guess you never worked for large corp. IT people go through same tech support like everyone else.

Last time I was at this company it took three weeks to get me the access I need. I didn't care, I got paid to do nothing.
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Does an org with over 25, 000 people and over 2500 IT staff count as large? No crazy process for installing 3rd party software (within reason), I could largely buy what I wanted for hardware and peripherals and access granting was generally fast
 
Exterous said:
Does an org with over 25, 000 people and over 2500 IT staff count as large? No crazy process for installing 3rd party software (within reason), I could largely buy what I wanted for hardware and peripherals and access granting was generally fast
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A university, right?

I worked for an IT department with 20K employees at one point in my career, but that was before IT went off the deep end.
 
Wait some people in IT don't even get admin access? How are you even suppose to do your job? That sounds like a huge royal pain in the ass if you have to deal with requesting temp access each time. And who do you even request when you *ARE* the person that normally grants the access?

One way we used to do it for some customers is have regular accounts with admin access to local machines but also had a separate domain admin account which had more access to the domain itself (create users, RDP to servers etc).
 
Red Squirrel said:
Wait some people in IT don't even get admin access? How are you even suppose to do your job? That sounds like a huge royal pain in the ass if you have to deal with requesting temp access each time. And who do you even request when you *ARE* the person that normally grants the access?

One way we used to do it for some customers is have regular accounts with admin access to local machines but also had a separate domain admin account which had more access to the domain itself (create users, RDP to servers etc).
Click to expand...

You don't get admin access to your workstations but you typically have admin accounts for servers.
 
IndyColtsFan said:
You don't get admin access to your workstations but you typically have admin accounts for servers.
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I have to submit tickets to make changes to servers... Like stopping and starting a service and I am talking SIT and UAT. I don't even get to see prod, though I am working on a prod ticket xd
 
Yeah its painful, just yesterday i got locked out of my work pc, took 3-4 mins when trying to log in must have been some issue with the login server, timed out and locked my user account. No big deal right, 20 second fix, called tech support guys and waited on hold FOR 3 AND A HALF HOURS, just to then have a 10 second conversation and log into my work pc.
 
KMFJD said:
all those things are minor compared to the absolute joy of not having to listen to people complain about their computer.
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That is what friends have told me! They are so much happier! As one friend told me -- who would ever have guessed there were so many idiots in IT!!
 
sdifox said:
I have to submit tickets to make changes to servers... Like stopping and starting a service and I am talking SIT and UAT. I don't even get to see prod, though I am working on a prod ticket xd
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That's stupid to have to submit tickets for lower-level environments. My last company was also moving in the direction to where I wouldn't have prod access - I'd have to write intricate instructions and let some "operations" moron do the work. So incredibly stupid, but that's what happens when you let empty suits take over.
 
IndyColtsFan said:
That's stupid to have to submit tickets for lower-level environments. My last company was also moving in the direction to where I wouldn't have prod access - I'd have to write intricate instructions and let some "operations" moron do the work. So incredibly stupid.....
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That's what happens with outsourcing. I don't care. Less work for me.
 
Red Squirrel said:
Wait some people in IT don't even get admin access? How are you even suppose to do your job? That sounds like a huge royal pain in the ass if you have to deal with requesting temp access each time. And who do you even request when you *ARE* the person that normally grants the access?

One way we used to do it for some customers is have regular accounts with admin access to local machines but also had a separate domain admin account which had more access to the domain itself (create users, RDP to servers etc).
Click to expand...
Everything is locked down in these companies, we had to use temp accounts who's passwords would change automatically every 6 hours to do any type of work that required admin rights. They were taking that away and doing something like sdifox was saying when i left. They found that the vast majority of people DO NOT require admin credentials to do their job though. At the new place we are supporting they give everyone admin access and people are allowed to install whatever they want, way smaller company though.
 
sdifox said:
I have to submit tickets to make changes to servers... Like stopping and starting a service and I am talking SIT and UAT. I don't even get to see prod, though I am working on a prod ticket xd
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Holy crap that sounds like a royal pain. Where does the ticket even go? When you're IT, people submit tickets to YOU and YOU do the work. At least at all the places I've worked lol. Or is there like some other tier of IT that has even more power than IT? My company sorta does that now so for all I know maybe our IT guys are dealing with this crap now too, but it was not like that when I was in IT. There is this other IT department nobody knows where they even are that have more power than our own IT people and they dictate all sorts of stuff like forcing reboots, even the CEO has no say.
 
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