PCI Slot Modem isn't detected...help!

[Bluto]

Hello All...

I'm running a run-of-the-mill PC...233Mhz, 32Ram, 2GHD, Win98 (original version).

I have an old, slow internal modem and I wanted to replace it with a new 56.6 I just got. It's a generic type I got at a computer show recently. It's suppose to install in a PCI slot in my computer. I have two such slots and I picked one and put it in. It's a sound/modem board, but I didn't realyl intend to switch sound cards, even tho the one I have is just what came with the computer.

Anyway...I put this modem in, and find the computer can't detect it. It shows the COM1, 2, 3 and a printer port, but nothing with the PCI slot. So I can't find how to tell the computer where to look to detect this new modem. I loked in the BIOS but didn't really see anything in there that looked like I could change to make any difference. I did enable one thing that had to do with a PCI but there was no difference.

Anyone have any ideas on this? It's suppose to be a P&P modem...nothing weird....just your standard internal 56.6 k modem.

Hope soemone can help....and thanks!!

bluto

 

[midknight]

My parents machine has a modem that does the same - check your installation disc, I had to run a little dos script to get Windows to recognise it after a reboot.

I notice however 'COM 3' being mentioned - that might well be it, as internal modems pop up as an extra COM port.

 

[GregMal]

My recommendation is to first uninstall the new modem, delete it from your device list. If fact delete any modem listed there.
Then reboot your machine into the BIOS.
Look for your 2 COM ports in the BIOS. You're probably not using COM2 so disable it. Win98 PNP likes to install internal modems as a COM2 port.
Reboot, Win98 PNP should detect the modem, install the drivers.
Now if PNP doesn't work....I've also manually installed internal modems and there's a procedure for that also........
Greg

 

[Bluto]

Gerg....Sounds good, I'm going to try that and seeif it works. What's the method for manually installing? I think I may have done that.....but not sure what you mean.

Would be good to know.

Thanks!!

Bluto

 

[compuwiz1]

Most, not all pci modems are winmodems and many of them do not auto detect. With the modem physically out of the the computer, install the drivers from disk first. Shut down, install the modem and reboot. Your modem should now detect and install.

 

[Bluto]

Compwiz'.......

Well I didn't try that combination, but I tried a number of other things..still no luck.

I'm afraid to give this a ago at this point. A friend of mine tried to help out by installing the modem on his system...just to see if it works, but now his system is so hosed it won't detect the mouse/kbd.

Called the place where I got it....I think I'll just take it there and let them test it. They said they use it for all their installations and it's the easiest they've used. It's been the hardest I've ever tried to install.

I may just take it back...pay restocking fee and go buy a US Rob. at Best Buy and be done with it.

Any other ideas?

Thanks!!

Bluto

 

[chemos]

Bluto>
Try these:

1. Remove any installed modem devices you already have. You can do this using the Modem applet in control panel. Shut down.
2. Put the modem in a different PCI slot. Verify that the modem is a winmodem by making sure there are no jumpers on it. If it's PCI, it's most likely a winmodem.
3. In your bios, disable any serial ports you're not using (COM1/COM2). Also, ensure that plug-and-play capability is enabled and set to auto.
4. See if it detects on boot. If not, try auto-detecting it.
5. If all of this fails, try finding a different modem. I would highly recommend an ISA non-winmodem, but those are hard to come by nowadays, so otherwise aim for a manufacturer you know (such as 3Com, like you mentioned).

Good luck!

 

[zogg]

If you are running win98 you might try this( i had this problem a few times):

Goto start/run....{then type "asd" without the quotes} now you will be in the automatic skip driver agent.
If you see anything in the list box then check it off and reboot and then you should be able to install the driver.

This is usually for when you try to install a driver and something goes wrong, then you try to do it again but windows will skip over the device every time you reboot or try to detect it manually.
So you go to programs\accessories\system tools\system information\tools menu\auto skip driver agent.....or the easy way, start/run type asd and you go directly there.

If this doesnt fix your problem, its still good to know this one for the future because sooner or later, win98 will refuse to insatll a device for some dumb reason.