• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

PC with Windows 7 does not boot

B

Bernardg

Member
I just installed and updated the Microsoft Office 2010 software. The system told me that it needed to reboot. Then it was stuck in the closing mode for 5 minutes. I switched the system off and now it does not reboot.

Where should I start looking?

Benrardg
 
Thanks Corkyg,

I tried that already but the PC does not read the DVD.

The issue started when I was turning the computer off. It remained at the stage "shutting down" for 10 minutes.

There is power. The light of the DVD reader goes on. There is a hum from the fan, I believe.
i do not know about the hard drive.

I will power the computer with the case open and see if the fan turns and if i can feel or hear the hard drive.

Could it be a board failure? What else could it be?

Thanks for your great help as always.

Bernardg
 
JUst like Corkyg........but you already did that. take a closer look to your hard drive connection unplug.look for loose wires.if not the drive is defective.if you can try it on another pc.
 
Thank you Corkyg and Denis280 for your help. I found a great tool in the Asus web site entitled "Guidelines to solve a PC start up problem" that guided me to determine that the RAM memory was bad.

All the best
Bernard
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top