PC with Windows 7 does not boot

[Bernardg]

I just installed and updated the Microsoft Office 2010 software. The system told me that it needed to reboot. Then it was stuck in the closing mode for 5 minutes. I switched the system off and now it does not reboot.

Where should I start looking?

Benrardg

 

[corkyg]

Boot to your Win 7 DVD and do a repair install.

 

[Bernardg]

Thanks Corkyg,

I tried that already but the PC does not read the DVD.

The issue started when I was turning the computer off. It remained at the stage "shutting down" for 10 minutes.

There is power. The light of the DVD reader goes on. There is a hum from the fan, I believe.
i do not know about the hard drive.

I will power the computer with the case open and see if the fan turns and if i can feel or hear the hard drive.

Could it be a board failure? What else could it be?

Thanks for your great help as always.

Bernardg

 

[denis280]

JUst like Corkyg........but you already did that. take a closer look to your hard drive connection unplug.look for loose wires.if not the drive is defective.if you can try it on another pc.

 

[Bernardg]

Thank you Corkyg and Denis280 for your help. I found a great tool in the Asus web site entitled "Guidelines to solve a PC start up problem" that guided me to determine that the RAM memory was bad.

All the best
Bernard