PC restarts before game finishes loading.

ZeroTwo

Junior Member
Nov 1, 2013
23
0
66
Hi,

It was around two months ago when my PC randomly restarts while my brother was playing WRC. I simply thought that my GPU was overheating a bit and ignored it, but since then, there has been random restarts especially when I try to play some high end games. I can open these games, hover around the menus, and usually when I click "Play Now" and then the game loads, but before the game finishes loading up, my PC restarts without any warning or blue screen.

Sometimes, I can play these "high end" games for a long time, like even a whole day long, but sometimes, they just won't pass the loading screen. Random restarts not only happen when I try to play games, although very rare, it also happen when I'm just browsing and doing little stuffs. My prime suspect was my graphic driver. I uninstalled it and try installing my old drivers, they didn't help.

My second suspect was either my PSU or my power strip. I've tried changing my power strip which didn't help. I want to try changing my PSU as well, but do not have the money at the moment. None of my hardware are not even a year old yet, and they worked perfectly before.

So, a few hours ago, I noticed that my wifi adapter doesn't detect any wifi, my PC was a little laggy, and also cannot do a phone tethering as PC won't detect my phone, while trying to fix that, BAM! my PC restarts again. After that, I began to think that my windows might be the main culprit.

I've done these steps just incase :

1. Replaced power strip as mentioned before.
2. Changing graphic card drivers.
3. Unpluged and re-plugged all my hardware (Like RAM, GPU and all)
4. Cleaned all of them and re-apply thermal paste on processor heat sink.
5. Assembling them without the cpu case.
6. Changing RAM and GPU slots.
7. Pulling out all of my case fans.
8. Scanning for viruses with Malwarebytes, Windows Defender, Adwcleaner, Hitman Pro.

And none of these helped, my CPU and GPU doesn't overheat and never reach 80 degree Celsius even while heavy gaming.

So, please share your ideas as I've basically ran out of mine. Please do know that I never make restore points as I do not have much space on my hard drive, and also would like to avoid re-installing windows as far as possible. Thanks.

By the way, I've done a stress test using Prime95 and passed, although I did it like for 1hour LOL.. I just couldn't wait. Should I do it again? and my specs are :

1. Dell S2240L monitor.
2. Kingston HyperX 8 GB DDR3 RAM, 1866mhz
3. AMD FX-6300 processor
4. Sapphire R9 280x 3GB Tri-x GPU.
5. Gigabyte GA970A-DS3 (rev 3.0) motherboard
6. Corsair VS650 PSU

No overclocking done.
 

AnonymouseUser

Diamond Member
May 14, 2003
9,943
107
106
So, a few hours ago, I noticed that my wifi adapter doesn't detect any wifi, my PC was a little laggy, and also cannot do a phone tethering as PC won't detect my phone, while trying to fix that, BAM! my PC restarts again.

Based on this I would suspect the motherboard, and especially the capacitors on the motherboard. If they look fine after a visual inspection, then I would recommend testing your RAM. Windows has a Memory Diagnostics program that runs after a reboot, and it's fairly good at detecting bad RAM, but a more thorough test is Memtest86+ (also included with most Linux Live ISOs).

If those tests are inconclusive, try booting a Linux Live USB/DVD/CD and using that (browse the internet, watch videos, listen to music, etc) for a day or until it crashes, whichever comes first. If everything works fine and it doesn't crash then you likely have a driver issue, failing hard drive (possibly bad sectors), or malware.
 

LTC8K6

Lifer
Mar 10, 2004
28,520
1,576
126
I think 80C is too hot for an FX chip?

I think 60C is the safe range?
 

ZeroTwo

Junior Member
Nov 1, 2013
23
0
66
Based on this I would suspect the motherboard, and especially the capacitors on the motherboard. If they look fine after a visual inspection, then I would recommend testing your RAM. Windows has a Memory Diagnostics program that runs after a reboot, and it's fairly good at detecting bad RAM, but a more thorough test is Memtest86+ (also included with most Linux Live ISOs).

If those tests are inconclusive, try booting a Linux Live USB/DVD/CD and using that (browse the internet, watch videos, listen to music, etc) for a day or until it crashes, whichever comes first. If everything works fine and it doesn't crash then you likely have a driver issue, failing hard drive (possibly bad sectors), or malware.
Thanks for replying, I have done a visual inspection of my capacitors before and they looked just fine to me. I also just did Windows Memory Diagnostic and found no errors, I have yet to do the Memtest86+ , I will report back.

Edit : I have finihsed doing memtest as well , " Test complete, no errors, press esc ". Anymore ideas?
 
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ZeroTwo

Junior Member
Nov 1, 2013
23
0
66
I think 80C is too hot for an FX chip?

I think 60C is the safe range?

I was told that if I do not reach around 90°C, I should be doing just fine. Now,a quick google told me that 65°C is maximum for my chip. :'( and its usually 70-75°C while gaming, and 25-35°C on idle. Should I buy a new cooler? (currently using stock cooler XD)
 

nerp

Diamond Member
Dec 31, 2005
9,865
105
106
If not overclocking and using stock cooler and reaching those temps, I'd double check my fitment and other stuff like that. What about ventilation? Sometimes it's not really the hardware but the environment the hardware operates.
 

ZeroTwo

Junior Member
Nov 1, 2013
23
0
66
If not overclocking and using stock cooler and reaching those temps, I'd double check my fitment and other stuff like that. What about ventilation? Sometimes it's not really the hardware but the environment the hardware operates.

Its pretty well ventilated as I'm running without a case at the moment, I consider buying Cooler Master Hyper 212 cooler.
 

ZeroTwo

Junior Member
Nov 1, 2013
23
0
66
Check the device mangler and make certain everything is OK there.

Check the event viewer and see what the logs show. You can try http://www.resplendence.com/whocrashed too.

In the Device Manager, everything is OK except phone drivers.

In the Event Viewer, there are messages such as :

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

But didn't report any error before shutting down as far as I can tell.

I also bought a new thermal paste and applied it, temps seems to be better, I did a stress test on both my CPU and GPU with 90-100% usage for 1 hour( together at the same time), the computer did not restart and the temp of both stays below 70 degrees. But when playing games, the PC still restarts.

I'm gonna try re-installing windows.
 
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ZeroTwo

Junior Member
Nov 1, 2013
23
0
66
Just finished re-installing windows which unfortunately didn't fix the problem. Any more ideas appreciated. Thanks