- Jan 10, 2001
- 30,772
- 13
- 81
Here is a weird problem.
A user wanted to be able to use remote access to join the company network at home. We set it up and gave it back to her. She brought it back yesterday(nearly 4 weeks later) saying she has not been able to connect to the internet since then. I connected with her ISP and saw that indeed, she cannot view webpages, but she can receive mail. She cannot ping anything, either. When attempting to ping, error 10091 shows up(Microsoft had a fix for this, but it did not work).
Currently, i'm stuck. I have tried just about everything. Why would a PC not be able to reach the internet?
BTW, this is Windows 98 with IE6(Somehow she got this installed since we setup her C with RAS).
HELP!
A user wanted to be able to use remote access to join the company network at home. We set it up and gave it back to her. She brought it back yesterday(nearly 4 weeks later) saying she has not been able to connect to the internet since then. I connected with her ISP and saw that indeed, she cannot view webpages, but she can receive mail. She cannot ping anything, either. When attempting to ping, error 10091 shows up(Microsoft had a fix for this, but it did not work).
Currently, i'm stuck. I have tried just about everything. Why would a PC not be able to reach the internet?
BTW, this is Windows 98 with IE6(Somehow she got this installed since we setup her C with RAS).
HELP!