PC cannot view webpages but connects to the internet.

iamwiz82

Lifer
Jan 10, 2001
30,772
13
81
Here is a weird problem.

A user wanted to be able to use remote access to join the company network at home. We set it up and gave it back to her. She brought it back yesterday(nearly 4 weeks later) saying she has not been able to connect to the internet since then. I connected with her ISP and saw that indeed, she cannot view webpages, but she can receive mail. She cannot ping anything, either. When attempting to ping, error 10091 shows up(Microsoft had a fix for this, but it did not work).

Currently, i'm stuck. I have tried just about everything. Why would a PC not be able to reach the internet?

BTW, this is Windows 98 with IE6(Somehow she got this installed since we setup her C with RAS).

HELP!
 

DaiShan

Diamond Member
Jul 5, 2001
9,617
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the problem with viewing web pages sounds like it may be a dns issue? can you get the dns information from the isp and manually insert it? just a guess, I don't really have any ideas about the ping problem. I assume this is a dialup account, so have you tried the latest drivers for the modem?
 

iamwiz82

Lifer
Jan 10, 2001
30,772
13
81


<< the problem with viewing web pages sounds like it may be a dns issue? can you get the dns information from the isp and manually insert it? just a guess, I don't really have any ideas about the ping problem. I assume this is a dialup account, so have you tried the latest drivers for the modem? >>



I thought DNS also, but the remote access she uses with us also yields the same result, nothing. Also, IPs cannot be used to get to webpages.

Newest drivers are currently installed.
 

DaiShan

Diamond Member
Jul 5, 2001
9,617
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that is strange that it can contact the mail server but not the internet, have you tried a new modem in it?
 

iamwiz82

Lifer
Jan 10, 2001
30,772
13
81


<< that is strange that it can contact the mail server but not the internet, have you tried a new modem in it? >>



not yet, but i will be, as soon as i can wrestle one away from a PC.
 

CyBOrz PaCe

Senior member
Jan 23, 2000
217
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0
Is it possible that under the "connection" options for exlporer, the browser is set up to use a proxy from when she RAS'd in?

It is a guess but maybe explorer is trying to go through a proxy.

I know it works the other way. But I am assuming that if you are not behind a proxy, but the browser is set up to look for one.... you won't be able to access the internet....

Just a guess.

CyBOrz
 

iamwiz82

Lifer
Jan 10, 2001
30,772
13
81


<< Is it possible that under the "connection" options for exlporer, the browser is set up to use a proxy from when she RAS'd in?

It is a guess but maybe explorer is trying to go through a proxy.

I know it works the other way. But I am assuming that if you are not behind a proxy, but the browser is set up to look for one.... you won't be able to access the internet....

Just a guess.

CyBOrz
>>



neither have a proxy set right now.
 

Workin'

Diamond Member
Jan 10, 2000
5,309
0
0
Is the gateway setting mucked up? I know that occassionally the gateway for my cable modem service goes down, when that happens I can get mail but not access websites.
 

iamwiz82

Lifer
Jan 10, 2001
30,772
13
81
OK, i think it has something to do with it's ping problem. When i attempt to ping, i get the message:

PING: transmit failed, error code 10091
PING: transmit failed, error code 10091
PING: transmit failed, error code 10091
PING: transmit failed, error code 10091

and then it gives me the ping states(4 attempts, 4 failures)

MS has a fix for it,

here but it did not work. I also get a Fatal error when using winipcfg or ipconfig, which has a fix here. Both fixes failed for me.

I'm running out of options.
 

RustyNale

Platinum Member
Apr 14, 2001
2,220
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0
Stretching here, but have you tried un-installing all the protocols and reinstalling them? How about checking on the security settings for her IE6? Maybe she set them too high or disabled something?

*EDIT* Never mind, just checked out the 10091, you've already done all that. Sorry dude.:(
 

iamwiz82

Lifer
Jan 10, 2001
30,772
13
81


<< Hmmm, how about this <a class=ftalternatingbarlinklarge href="http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q191451&LN=EN-US&SD=tech&FR=0&qry=q191451&rnk=1&src=DHCS_MSPSS_tech_SRCH&SPR=W98" target=blank>one</A>? >>



nope, tsadbot.exe isn't installed. I think this problem has stumped everyone!

On a lighter note, my boss suggested that throwing it off the table might fix our problems. :)


EDIT: looks like i broke Fusetalk. I hit quote and the html came up!
 

EagleKeeper

Discussion Club Moderator<br>Elite Member
Staff member
Oct 30, 2000
42,591
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I had TCP/IP stack problems trying to use RAS from a client.

Could use my dial-up or RAS but needed to restart system between uses.

 

WarCon

Diamond Member
Feb 27, 2001
3,920
0
0
Does this machine have a LAN card installed that isn't being used? (BTW, I am jumping at straws, since microsofts work around on this issue isn't working) If there is one, uninstall the TCP/IP protocol for it. I am guessing though that the RAS winsock and the DUN winsock (presumably the same, but not sure.) are conflicting. Your error code 10091 indicates an issue with the winsock being shared when it doesn't want to be.

One other thought on this matter, is this machine on an update of Win98 from Win95? If it is, I would suggest getting a full version of 98 and reinstalling it. This little blurb was on one of the links you provided as to things you tried and is for Win95, but has all the problems you listed. It is saying that an improper uninstall of winsock 2 update is causing these problems.

One other possibility, is perhaps when installing the protocols for the RAS maybe the wrong win98 CD was used. Maybe the protocols for SE and normal Win98 have fundamental differences. Like I said, I am guessing.

Good luck and thank you for providing us with a stumper...........:D J/K
 

AKA

Golden Member
Oct 10, 1999
1,304
0
76
Its a winsock issue.

If you already removed everything and I mean EVERYTHING in the network stack and made sure there arent any duplicate winsock files then probably the only other thing you can do is reinstall Win98 over itself.

You could run SFC, replace the winsock file, uninstall any firewall software, remove network card and redo net stack, reinstall an update to dun.

Ive run into the same problem a couple times before and everything I just mentioned worked for normal page cannot be displayed problems but not for this particular issue (error code 10091 )... only thing that would work for it was reinstalling windows.
 

iamwiz82

Lifer
Jan 10, 2001
30,772
13
81
this PC does not have a network card. I am not sure if it was an updgrade form win95, but it have windows 3.1 files on the desktop(file manager, program manager, etc).

I actually deleted winsock.dll and ran sfc but that did not correct the problem.

I thought that maybe i had used the wrong Win98 disk, but it is first edition and i used a first edition disk.

I'd love to reinstall Windows on this PC, because it's running like crap. She has had it for at least 3 years and has never reinstalled Windows.
 

altonb1

Diamond Member
Feb 5, 2002
6,433
0
71
This is a WINSOCK issue. Assuming this is Win98, go to Start, Run, and type MSINFO32. (You can also go through the Start Menu and find it under Accessories, System Tools, System Information.)

When it loads, use the pull-down menu under tools and pick System File Checker. extract 1 file from disk. wsock.dll Repeat for wsock32.dll

There may be others that you need to restore, but I'm not positive. Sometimes extracting one file will cause others to automatically be restored as well.

Hope this helps!

-al-
 

iamwiz82

Lifer
Jan 10, 2001
30,772
13
81


<< This is a WINSOCK issue. Assuming this is Win98, go to Start, Run, and type MSINFO32. (You can also go through the Start Menu and find it under Accessories, System Tools, System Information.)

When it loads, use the pull-down menu under tools and pick System File Checker. extract 1 file from disk. wsock.dll Repeat for wsock32.dll

There may be others that you need to restore, but I'm not positive. Sometimes extracting one file will cause others to automatically be restored as well.

Hope this helps!

-al-
>>



I attempted to recover all the winsock, winsock32, etc from the cd,but they have not solved the problem. On monday i will try to put a NIC in, have it bind to TCP/IP, and work form there.
 

DaiShan

Diamond Member
Jul 5, 2001
9,617
1
0
this is a very strange issue! Stumped most here, I did however read that you thought this might have been an upgrade of some sort from 3.11. Have you asked the user if you could just do a clean install of win95 (backing up essential files of course) I know that this doesn't really fix whatever the problem was, but sometimes it's all you can do..
 

altonb1

Diamond Member
Feb 5, 2002
6,433
0
71
Okay, well, last thing I would try is look for a directory in windows called wsbackup or something like that. Run the program in there if you have that directory. I think it may have been created with a DUN upgrasde but I'm not sure. (It's been a while since I used it) This should restore all of the winsock files to their previous state, but no promises. You may want to find a DUN upgrade at Windows update and see if you can fix it by installing an update.

Whenever I had a stubborn problem like this in the past, I wouyld back up user's data files and then ghost the PC. (I'm assuming that you may have a standard corp. image since this is a work PC)
 

iamwiz82

Lifer
Jan 10, 2001
30,772
13
81


<< Okay, well, last thing I would try is look for a directory in windows called wsbackup or something like that. Run the program in there if you have that directory. I think it may have been created with a DUN upgrasde but I'm not sure. (It's been a while since I used it) This should restore all of the winsock files to their previous state, but no promises. You may want to find a DUN upgrade at Windows update and see if you can fix it by installing an update.

Whenever I had a stubborn problem like this in the past, I wouyld back up user's data files and then ghost the PC. (I'm assuming that you may have a standard corp. image since this is a work PC)
>>



If this was a work PC, i would have ghosted it 3 days ago :).

This is her home PC which she wanted RAS installed on. I have gotten more of the story, though. Seems that she bought a new modem, and since she installed it, the problem has occurred.
 

WarCon

Diamond Member
Feb 27, 2001
3,920
0
0
Time to pull in a portable CDRW, backup all important data and reload.

Wouldn't it be wonderful if this is the same load all the way from win3.11. I mean if she upgraded to 95 from 3.11 and then to 98 from 95.

Don't tell me, she has all kinds of programs that she no longer owns loaded, so it virtually impossible to return it to functioning for her. I like how some people think Office is "shareware" (share it with all your friends and family.........:D). I run into that all the dang time.

Anyway good luck again............:)