First of all (contrary to the first line in their email), I NEVER contacted them about anything! I signed onto my account today to see that $22.50 has been removed from my remaining balance of about $40. I got this money thru sales on egay. Now, the items have been sent out over a month ago and then paypal just STOLE the money out of my account today!! I now have nothing to show for my merchandise. How can they even do this?? I am screwed!!
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Subj: Regarding your account, (KMM--------KM)
Date: 2/6/01 12:23:36 PM Eastern Standard Time
From: service@paypal.com (PayPal Customer Service)
Reply-to: service@paypal.com (PayPal Customer Service)
To: ME@-----.com (--- -----)
Dear Mr. ----,
Thank you for contacting PayPal.
We regret to inform you that you received funds from an account with
reports of fraudulent credit card use.
The transaction under review is: 11/30/2000 Received $22.50 from Mrs.
EGAY egayCUSTOMER@---.com
To help in our investigation, we request that you reply to this email with
the following information:
1. The item that was purchased, and the value of the item;
2. The name and address given to you by the buyer;
3. Whether or not you have shipped the purchase;
(If you have not yet sent the purchase, please do not proceed with the
exchange).
4. If shipped, the company used for shipping, date of shipment, and
tracking number so that PayPal can verify online for shipment and delivery;
5. Details of any other payments you sent or received that were related to
the above transaction.
6. A phone number where you can be reached during the day and evening.
We would like to obtain as much information as possible about the above
transaction, including any email correspondence between you and the buyer,
in order to expedite this investigation. Solving fraudulent cases helps us
continue to offer PayPal as a secure and cost-effective payment service.
Thank you for your cooperation and assistance.
If you have any further questions, please feel free to contact us again.
Sincerely,
Bryant
PayPal Customer Service
>>
<<
Subj: Regarding your account, (KMM--------KM)
Date: 2/6/01 12:23:36 PM Eastern Standard Time
From: service@paypal.com (PayPal Customer Service)
Reply-to: service@paypal.com (PayPal Customer Service)
To: ME@-----.com (--- -----)
Dear Mr. ----,
Thank you for contacting PayPal.
We regret to inform you that you received funds from an account with
reports of fraudulent credit card use.
The transaction under review is: 11/30/2000 Received $22.50 from Mrs.
EGAY egayCUSTOMER@---.com
To help in our investigation, we request that you reply to this email with
the following information:
1. The item that was purchased, and the value of the item;
2. The name and address given to you by the buyer;
3. Whether or not you have shipped the purchase;
(If you have not yet sent the purchase, please do not proceed with the
exchange).
4. If shipped, the company used for shipping, date of shipment, and
tracking number so that PayPal can verify online for shipment and delivery;
5. Details of any other payments you sent or received that were related to
the above transaction.
6. A phone number where you can be reached during the day and evening.
We would like to obtain as much information as possible about the above
transaction, including any email correspondence between you and the buyer,
in order to expedite this investigation. Solving fraudulent cases helps us
continue to offer PayPal as a secure and cost-effective payment service.
Thank you for your cooperation and assistance.
If you have any further questions, please feel free to contact us again.
Sincerely,
Bryant
PayPal Customer Service
>>
