Paypal changes? Is it just me?

[OILFIELDTRASH]

An explanation of payment holds and how they apply to you

Your business is important to us. That's why we're committed to providing a fast and secure payment service to you and your customers while keeping our prices competitive. We're also committed to clearly communicating changes to our policies and procedures. So, we're writing to let you know about a change to your PayPal account.

From now on, payments you receive will be temporarily held in a pending balance. This pending balance helps make sure that you'll have enough money in your account to cover any buyer claims.

Payments will be held in a pending balance for up to 21 days. For example, if you receive a $100 payment (after fees), the $100 will be held in a pending balance for up to 21 days. After 21 days, the money will be available for withdrawal.

The money may be released sooner if:
We can confirm that the item was delivered
Your buyer leaves positive feedback. (Applies only to eBay items.)
We know this is a change in the way we do business with you and we hope you understand that you haven't done anything wrong. In deciding whether to apply payment holds, we review many factors including transaction activity, business type, and customer disputes.

Payment holds are often applied to new sellers who don't have a lot of transaction history, sellers in traditionally high risk industries (for example, travel or tickets), or sellers who've had a high number of claims filed against them.

If you're a PayPal Money Market Fund customer, you'll continue to earn interest on the total balance while your money is held.


Email I got. Is this a new paypal policy or just me? Never had a claim against me and have sold several things over a year now. Anyone have any ideas on how I can still buy sell or trade on the forums without paypal?

 

[Old Hippie]

Didn't they start that at the beginning of 2008?

I've read about it but I just sold two SSDs last week and they didn't hold my funds.

 

[Vette73]

Yep this is old. Of course I don;t sell on eBay anymore and try to do any sales I have on Craigslist. Local and cash, no worries.

 

[SpatiallyAware]

No matter what their current policy says, you have 0 protection from a buyer doing a false chargeback.

 

[ZickZJ]

No matter what their current policy says, you have 0 protection from a buyer doing a false chargeback.

This man speaks the truth.

Paypal = The Devil

 

[Phokus]

No matter what their current policy says, you have 0 protection from a buyer doing a false chargeback.

I remember someone here or another forum said they they went to the post office, videotaped themselves putting a cell phone in a box, showed the sellers address, and taped themselves handing the box over to a usps worker. They did this because they were screwed out of money by another buyer who claimed to receive an empty box.

Is that enough protection or would paypal actually screw the seller even if there's incontrovertible proof that the item was delivered?

 

[notposting]

No matter what their current policy says, you have 0 protection from a buyer doing a false chargeback.

this.

Also, how about the "confirmed addresses" being not confirmed recently. Apparently it's been going on for awhile, if you look in your profile it will be confirmed, but check out any transaction details and your address will be listed as not confirmed. Just a heads up if your run into trouble buying.

 

[AkumaX]

to OP: i think its only for new accounts, or accounts that have low feedback

 

[Gothgar]

cliffs?

 

[eplebnista]

this.

Also, how about the "confirmed addresses" being not confirmed recently. Apparently it's been going on for awhile, if you look in your profile it will be confirmed, but check out any transaction details and your address will be listed as not confirmed. Just a heads up if your run into trouble buying.

I noticed that the other day and went to check the alternate address confirmation process and was told by their address selection page that I didn't have an address that needed to be confirmed that way. I have had the same address since I started my account with them, almost ten years now BTW. :\

 

[1sikbITCH]

If you meet any of the criteria below they can hold your payments.

http://pages.ebay.com/help/pay/payment_hold.html

When you sell an item and your buyer uses PayPal to pay you, PayPal sometimes holds that payment until they're sure the buyer is satisfied. A payment hold doesn't mean you've done anything wrong. There are several reasons a payment might be held. Some of the most common reasons are:

• You're a new seller
  
• You're selling in a new category
  
• You've had disputes with buyers in the past
  
• You haven't yet established good Feedback or detailed seller ratings (DSRs)
  
• A buyer has opened a case with you for an item not received or an item that doesn't match the listing description
  

 

[nick1985]

I remember someone here or another forum said they they went to the post office, videotaped themselves putting a cell phone in a box, showed the sellers address, and taped themselves handing the box over to a usps worker. They did this because they were screwed out of money by another buyer who claimed to receive an empty box.

Is that enough protection or would paypal actually screw the seller even if there's incontrovertible proof that the item was delivered?

It wouldn't shock me one bit if paypal still sided with the buyer

 

[ZickZJ]

It wouldn't shock me one bit if paypal still sided with the buyer

Exactly, I once sold someone an item and because they didn't bother asking questions first it didn't work for them. They asked for a refund and I had stated in my auction "no refunds" and denied them. Well the buyer made a dispute w/ PayPal stating that they did not receive the item. Well luckly for me I had all the shipping receipts and PayPal sided with me.
Well later that week I get a notice from PayPal that the buyer had filed a chargeback with his credit card comp stating that the item was not as described. And now Paypal actually sided with him! They would not give me any information about his CC comp so I could contact them and took the money right out of my account.
They do not protect anyone but themselves. They only reason they went after me even though they knew it was wrong was because the Credit card comp that did the chargeback had more power over them and took their money back from Paypal so they went after the little guy.

 

[nick1985]

Exactly, I once sold someone an item and because they didn't bother asking questions first it didn't work for them. They asked for a refund and I had stated in my auction "no refunds" and denied them. Well the buyer made a dispute w/ PayPal stating that they did not receive the item. Well luckly for me I had all the shipping receipts and PayPal sided with me.
Well later that week I get a notice from PayPal that the buyer had filed a chargeback with his credit card comp stating that the item was not as described. And now Paypal actually sided with him! They would not give me any information about his CC comp so I could contact them and took the money right out of my account.
They do not protect anyone but themselves. They only reason they went after me even though they knew it was wrong was because the Credit card comp that did the chargeback had more power over them and took their money back from Paypal so they went after the little guy.

stories like that make me sick. So I assume they got a refund and kept the item?

 

[SpatiallyAware]

I remember someone here or another forum said they they went to the post office, videotaped themselves putting a cell phone in a box, showed the sellers address, and taped themselves handing the box over to a usps worker. They did this because they were screwed out of money by another buyer who claimed to receive an empty box.

Is that enough protection or would paypal actually screw the seller even if there's incontrovertible proof that the item was delivered?

It absolutely doesn't matter at all.



If the buyer does a chargeback then the CC takes it from paypal. You think paypal just eats that? No way. The CC doesn't care about paypal's investigation and it's not like they can somehow take it from the buyer - they immediately take it from your bank account.


All of this investigation/mediation crap is a bunch of BS that is really nothing other than to give the buyer more protection.

 

[SpatiallyAware]

Exactly, I once sold someone an item and because they didn't bother asking questions first it didn't work for them. They asked for a refund and I had stated in my auction "no refunds" and denied them. Well the buyer made a dispute w/ PayPal stating that they did not receive the item. Well luckly for me I had all the shipping receipts and PayPal sided with me.
Well later that week I get a notice from PayPal that the buyer had filed a chargeback with his credit card comp stating that the item was not as described. And now Paypal actually sided with him! They would not give me any information about his CC comp so I could contact them and took the money right out of my account.
They do not protect anyone but themselves. They only reason they went after me even though they knew it was wrong was because the Credit card comp that did the chargeback had more power over them and took their money back from Paypal so they went after the little guy.

How about this - I sold a black friday laptop on ebay to an older woman. She had it infected with spyware about 1 day after she received it. In her non-computer literate mind she was sold a defective product. We sent a bunch of emails back and forth before I agreed to let her send it back and that I'd image that ONE time. NEVER again, past that she'd have to go to best buy. I made it very clear that this wasn't a hardware problem or defect etc etc etc

Of course she screws it up as soon as she gets it, and does a chargeback. Paypal did their investigation and sided with her. In reality there was no investigation at all...

 

[Old Hippie]

They would not give me any information about his CC comp so I could contact them and took the money right out of my account.

I doubt contacting the CC company would have done you any good. The transaction was with PP and you aren't even in the equation.

It's pretty obvious PP plays by their own set of rules.

I've been very lucky with Ebay/Paypal and I give myself as much protection as I can but realize that the deck is stacked in favor of them.

 

[TruePaige]

How about this - I sold a black friday laptop on ebay to an older woman. She had it infected with spyware about 1 day after she received it. In her non-computer literate mind she was sold a defective product. We sent a bunch of emails back and forth before I agreed to let her send it back and that I'd image that ONE time. NEVER again, past that she'd have to go to best buy. I made it very clear that this wasn't a hardware problem or defect etc etc etc

Of course she screws it up as soon as she gets it, and does a chargeback. Paypal did their investigation and sided with her. In reality there was no investigation at all...

You should have broke something on it first, then someone tech literate would buy it.