<< Hmmm. That certainly completely conflicts with what their reps have been telling me...I had a buyer that ran up against their 4-day send limit yesterday, so he opened a new c2it account...then I get a 'bounced' email message from c2it stating 'user does not exist' (email address linked to his new account). I'm about to send out an $800+ item, so naturally I'm concerned about this. So I call customer service and asked 3 different ways, if there is there is the possibility of a chargeback, and the answer was clear - if payment is in my account, it's safe to send the item and it 'cannot be charged back.' I'm going to call back tomorrow and get this information on audio tape, but this is the information that their reps are giving out. >>
That's a good idea. We took C2it to small claims, but they were a "no show" so we presented our CC company with the court's default ruling and the reversed the debit ($1,400.00) that C2it charged back to our linked CC. C2IT's official policy is thay they do not get involved in disputes between the buyer and seller. However, this is extremely misleading. If the buyer displutes a charge with the CC hat they used to fund their C2it transfer, C2IT automatically passes the chargeback to your C2IT account and then to your linked account. C2It like most of the online payment services does not pass CC validation information (ie the CC billing address of the CC used to fund the transaction) to the seller. Needless to say C2IT revoked our C2IT accounts (Big Deal)