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Packet Loss Support

G

GlitchKing

Junior Member
Hello,

I'm trying to narrow down what my problem is, I'm assuming its' the ISP's fault. Basically, I have a huge amount of packet loss and I'm seeking help in why that is.

Here is some basic traceroute and ping test I performed:

Code: 
C:\Windows\system32>tracert xbox.com

Tracing route to xbox.com [134.170.29.210]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
  2    18 ms    18 ms    18 ms  66.11.241.1
  3    20 ms    18 ms    18 ms  static-host-66-18-36-245.epbinternet.com [66.18.
36.245]
  4     *        *        *     Request timed out.
  5    22 ms    21 ms    21 ms  atl-edge-24.inet.qwest.net [67.133.228.253]
  6    22 ms    21 ms    21 ms  atl-pcor-04.inet.qwest.net [67.14.14.170]
  7    36 ms    36 ms    35 ms  63.148.138.162
  8    34 ms    33 ms    34 ms  ae3-0.atb-96cbe-1a.ntwk.msn.net [207.46.33.212]

  9     *        *        *     Request timed out.
 10    43 ms    43 ms    36 ms  ae1-0.bn1-96c-2b.ntwk.msn.net [204.152.141.39]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *     191.234.78.51  reports: Destination net unreachable.

Trace complete.

Code: 
C:\Windows\system32>ping -n 15 xbox.com

Pinging xbox.com [134.170.29.210] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 191.234.78.51: Destination net unreachable.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 134.170.29.210:
    Packets: Sent = 15, Received = 1, Lost = 14 (93% loss),

Every server that connects through EPBInternet has these same results. When I do another website, such as google.com, I get different results.

Code: 
C:\Windows\system32>tracert google.com

Tracing route to google.com [198.231.29.45]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
  2    19 ms    18 ms    18 ms  66.11.241.1
  3    23 ms    23 ms    23 ms  ge-0-0-5.cr1.nsvltnit.iristransport.net [204.29.
13.41]
  4    24 ms    23 ms    25 ms  198.231.29.45

Trace complete.

Code: 
C:\Windows\system32>ping -n 15 google.com

Pinging google.com [198.231.29.45] with 32 bytes of data:
Reply from 198.231.29.45: bytes=32 time=24ms TTL=61
Reply from 198.231.29.45: bytes=32 time=22ms TTL=61
Reply from 198.231.29.45: bytes=32 time=22ms TTL=61
Reply from 198.231.29.45: bytes=32 time=22ms TTL=61
Reply from 198.231.29.45: bytes=32 time=23ms TTL=61
Reply from 198.231.29.45: bytes=32 time=22ms TTL=61
Reply from 198.231.29.45: bytes=32 time=23ms TTL=61
Reply from 198.231.29.45: bytes=32 time=23ms TTL=61
Reply from 198.231.29.45: bytes=32 time=23ms TTL=61
Reply from 198.231.29.45: bytes=32 time=22ms TTL=61
Reply from 198.231.29.45: bytes=32 time=24ms TTL=61
Reply from 198.231.29.45: bytes=32 time=24ms TTL=61
Reply from 198.231.29.45: bytes=32 time=23ms TTL=61
Reply from 198.231.29.45: bytes=32 time=23ms TTL=61
Reply from 198.231.29.45: bytes=32 time=23ms TTL=61

Ping statistics for 198.231.29.45:
    Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 24ms, Average = 22ms

All websites routed through "epbinternet.com" have packet loss, when it uses "iristransport.net" there are no issues, mostly.

Contacted my ISP, they said they're not connected to EPBinternet. They have a monopoly here and no other ISP's can offer services.

What is the problem? :'(

Thank you!
 
It does not matter this or that, anything beyond step One on your Trace above is beyond your control.



😎
 
Last edited:
Typically a router that drops icmp or a firewall that blocks them. Sometimes inline firewalls like the cell phone providers use which do deep packet inspection tend to skip over icmp.
 
I get the exact same results, regardless. Microsoft has whatever webserver xbox.com is on blocking pings (with good reason) and as others have said tracert having * * * gaps is simply indicative of a hop on the route blocking ICMP.

If you're experiencing packet loss, we're not going to be able to see it with ping or tracert tests in this instance.
 
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