I have had this problem with my 4000k/384k high speed internet for 2-3 days now and it is making my VOIP phone service very choppy. After numerous emails, Comcast has finally acknowledged the problem, but say they can't help me any further until Tuesday morning when a technician will visit. Having an almost useless phone line is VERY inconvenient. I'm really hoping someone can give me a solution that I can use right now.
The following is a traceroute that I hope someone can look at and maybe provide a solution to my problem. I've already tried specifying a DNS (a few different ones actually), but it didn't help.
No matter how many times I do the traceroute, the results are the same.
C:\>tracert comcast.net
Tracing route to comcast.net [63.240.76.72]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 6 ms 7 ms 10.118.192.1
3 209 ms 7 ms 7 ms 172.30.33.81
4 7 ms 9 ms 10 ms 172.30.33.114
5 7 ms 7 ms 7 ms 172.30.33.238
6 8 ms 7 ms 8 ms 172.30.34.58
7 42 ms 7 ms 7 ms 68.47.160.50
8 15 ms 15 ms 16 ms 12.124.64.61
9 16 ms 20 ms 16 ms tbr1-p013701.attga.ip.att.net [12.123.21.98]
10 33 ms 30 ms 30 ms tbr2-cl1.wswdc.ip.att.net [12.122.10.69]
11 39 ms 37 ms 36 ms tbr2-cl1.n54ny.ip.att.net [12.122.10.53]
12 271 ms 35 ms 56 ms gbr1-p70.n54ny.ip.att.net [12.122.11.18]
13 331 ms 35 ms 36 ms gar1-p360.n54ny.ip.att.net [12.123.1.129]
14 331 ms 36 ms 36 ms mdf1-gsr12-2-pos-7-0.nyc3.attens.net [12.122.255
.162]
15 320 ms 38 ms 40 ms sccsbix12-1-4.attbi.com [63.240.64.46]
16 * * * Request timed out.
17 * * * Request timed out.
18 37 ms 37 ms 44 ms www.comcast.net [63.240.76.72]
Trace complete.
Any help would be appreciated. I can provide additional info if needed. I've not provided any specifics on my computer, because the issue for me is the VOIP. I am using a D-Link DI-524 router. However, comcast says the packet loss is occuring outside before the signal gets to my modem.
The following is a traceroute that I hope someone can look at and maybe provide a solution to my problem. I've already tried specifying a DNS (a few different ones actually), but it didn't help.
No matter how many times I do the traceroute, the results are the same.
C:\>tracert comcast.net
Tracing route to comcast.net [63.240.76.72]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 6 ms 7 ms 10.118.192.1
3 209 ms 7 ms 7 ms 172.30.33.81
4 7 ms 9 ms 10 ms 172.30.33.114
5 7 ms 7 ms 7 ms 172.30.33.238
6 8 ms 7 ms 8 ms 172.30.34.58
7 42 ms 7 ms 7 ms 68.47.160.50
8 15 ms 15 ms 16 ms 12.124.64.61
9 16 ms 20 ms 16 ms tbr1-p013701.attga.ip.att.net [12.123.21.98]
10 33 ms 30 ms 30 ms tbr2-cl1.wswdc.ip.att.net [12.122.10.69]
11 39 ms 37 ms 36 ms tbr2-cl1.n54ny.ip.att.net [12.122.10.53]
12 271 ms 35 ms 56 ms gbr1-p70.n54ny.ip.att.net [12.122.11.18]
13 331 ms 35 ms 36 ms gar1-p360.n54ny.ip.att.net [12.123.1.129]
14 331 ms 36 ms 36 ms mdf1-gsr12-2-pos-7-0.nyc3.attens.net [12.122.255
.162]
15 320 ms 38 ms 40 ms sccsbix12-1-4.attbi.com [63.240.64.46]
16 * * * Request timed out.
17 * * * Request timed out.
18 37 ms 37 ms 44 ms www.comcast.net [63.240.76.72]
Trace complete.
Any help would be appreciated. I can provide additional info if needed. I've not provided any specifics on my computer, because the issue for me is the VOIP. I am using a D-Link DI-524 router. However, comcast says the packet loss is occuring outside before the signal gets to my modem.