I had mixed experience with Newegg during the last 12 months as well; I also feel that their service and reliability changed to worse, but I keep shopping there since I don't have idea who else to buy from. I can't get anything locally because the area where I live (SoCal, Palm Springs area) has no stores, the nearest Fry's or CompUSA is like 70-90 miles. Anyway, I noticed that these days Newegg ships from varierty of places (when I started to buy from them years ago, all shipped from the nearby LA location and I used to have the stuff within 1-2 days), now the delivery often takes much more then quoted 3 delivery days.
Just to name a few problems which I recall: the $1400+ IBM laptop that I bought in February arrived later then quoted, and shipped from completely different vendor (Ingram Micro) - when I checked the warranty status on IBM website it indicated that the item's warranty started 2 months before I got the unit - weird and I don't understand it. I let it go without further questions sice the laptop was sealed & perfect... On another occasion I bought Samsung LCD monitor that arrived after some 7-8 days (3 days quoted) with several fingerprints over the screen and very poor backlighting - despite reporting the problem to customer service right away and being promised quick resolution, it took newegg 5-6 weeks to process the claim, and I had to call them several times until they finally issued the RMA and let me ship it back. Another recent thing is that I order several parts (that need to be delivered together) and while online system lets me place the order, then only some parts of the order will ship while the out-of-stock portion simply gets cancelled (it is however not possible to cancel the whole order anymore; all one can do is either refuse the package once it arrives so it will return to shipper, or accept the shipment and call & ask for RMA right away - both options are hassle) - basically the inventory status is not up to date. The problem is that if I knew that part A is not stocked, I'd certainly not order (or need) the part B... well, enough ranting and sorry going bit off-topic, got carried away - good portion of my Newegg orders still arrives just fine, about as fast as advertised, and in good shape....
Generally, I think that during the years Newegg's sales volume expanded much faster then the capability of their logistic systems and customer service. I think it is still good vendor (as I keep shopping there ), but I'm getting used to possible delays or issues, and I don't consider them to be so perfect anymore. Now I'm planning to spend there another $1400+ - I hope all is going to be smooth.
Dave
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