Over an hour wait!!

[iamwiz82]

I need to RMA a HDD from a Dell PC, so i called them up this morning, but 800 numbers were down. So, after they came back up, i tried calling again. I got a message saying that estimated wait time was over an hour. Damn, they must have just gotten swamped with calls. To top it off, i am a business customer, so i get preferential treatment!

 

[rudder]

Ha business customer. I was a business customer and bought a nice server from them. We had our own tape drive and didn't order one from them Of course trying to get some drive rails from dell so we could install it was a pain inthe ass. To top it off they charged us like $4, after we had purchased a very expensive server. Dell can kiss my ass.

 

[Angrymarshmello]

Should Dell provide you with IDE/SCSI cables for drives you installed yourself? Or possibly CD-R's for a burner you installed yourself? They have no reason to "provide" you with stuff that doesn't come with the server. And why are you complaining about $4 rails? $4 isn't a large amount of money to anyone.

 

[iamwiz82]

why buy the rails from Dell?? go to a local computer shop.

 

[Viper GTS]

They have to match the case.

Viper GTS

 

[Cooltech2k]

As far as the drive rails go they should have been included in the 1st place... I WOuld consider them part of the case that you purchased your server in.

 

[ShadowHunter]

<< As far as the drive rails go they should have been included in the 1st place... I WOuld consider them part of the case that you purchased your server in. >>



Agreed. Cheap-ass Dell :disgust:

 

[EagleKeeper]

Does Dell have a way to generate an RMA via their Web site?

 

[iamwiz82]

<< They have to match the case.

Viper GTS >>



i must to be used to non proprietary cases. And external tape drives 🙂

 

[dman]

Extra drive rails are included in cheap clone cases (even when they are not the "standard" type). IMHO, most major manufacturers (IBM, Compaq, Dell, etc) charge for drive cages/rails that are proprietary to their server cases. If you are a cheap bastard you could probably fashion something together to hold the drives, but, then again, if you are a cheap bastard you probably (w/sh)ouldn't buy a proprietary system to begin with.