Outlook Express stops responding on a certain email

[agathodaimon]

So, on my father-in law's laptop, he uses Outlook express for his email.

For some reason, ONE email in particular makes OE stop responding.
He can re-launch the program, then look at any other emails, send messages, etc., but then the second he clicks on this one email, it locks up.

Now, it's not any kind of spam, it's from somebody he knows that has already sent him other emails from the same address.
He has an anti-virus installed, so I think he'd be ok.

We tried selecting messages around it, and "shift" selecting it with the other messages to try and delete it, but it stops responding.
It happens the second it is selected at all.

He can't even delete the backup email files from outside of Outlook... This is simply baffling.
Is there any way to get rid of EVERYTHING having to do with Outlook, and then re-installing it?

Any clues to what might be the problem?

 

[agathodaimon]

ttt. the problem is still there... yikes.

 

[Tech_savy]

I think you should transfer the backup to microsoft outlook via the same adderss from the outlook express.

 

[country2]

Mine had the same issue last year. I finally used one of those web email site and received it, read it and deleted it. No problem after that.

 

[VinylxScratches]

Use Windows Live Mail instead.... OE is old and might have issues with newer email standards.

http://download.live.com/wlmail