Outlook Crashing

[Shmalls]

Hey guys, I have an issue and you folks have bailed me out in the past, so lets see if you can do it again!

the computer is running Win XP pro and office 2003, it is also part of a company domain.

The problem is that whenever you create a new message and go to add an attachment, as soon as the "browse" window pops up it displays a message saying that word (the email editor) has crashed. It has the check box asking if you want word to recover your files, and whether or not you want to send an error report.

I have tried disabling all add-ons in both outlook and word but this doesn't work.

However if I disable word as the editor and use HTML mode it seems to work ok but lacks the spellcheck and other features.


Any ideas??
thanks,
David K.

 

[Shmalls]

ttt please, anyone?

 

[Shmalls]

ttt, last chance

 

[MrChad]

Do you have the latest Office service pack and updates installed?

 

[Fardringle]

Run the MS Office repair utility. In MS Word (or Excel, or even Outlook), click on the Help menu, then select Detect and Repair. Let the repair process finish then try to use Word to create a new message. If Word still crashes after the repair, post the exact error message (the info in the "details" link on the error reporting window) here.

 

[Shmalls]

@ MrChad - It did have the latest SP and updates untill I did the reinstall.
@ Fardringle - I have done the detect and repair several times in addition to an uninstall - reinstall.

 

[KGB]

What's getting logged in the event viewer?

 

[Shmalls]

The problem is happening on a remote users computer, I will look at it later today and post a response.