Originally posted by: MercenaryForHire
To waste more of your time when you have to call them long-distance?
- M4H
Originally posted by: notfred
I wish they'd hire people who speak English that you can actually understand...
Originally posted by: notfred
I hate tech support.
"Do a bunch of sh!t that you already did"
"fine"
"does it wok now?"
"Still no"
"can I put you on hold?"
argh...
Originally posted by: kevin000
Well, if its an 800 number, it costs the company lots of money.
My dad is a consultant with Verizon and he said by them deleting the "www." and making it just "Visit us at Verizon.com", they save millions of dollars...
Originally posted by: BlinderBomber
Originally posted by: kevin000
Well, if its an 800 number, it costs the company lots of money.
My dad is a consultant with Verizon and he said by them deleting the "www." and making it just "Visit us at Verizon.com", they save millions of dollars...
That's not true at all. I know people that have 800 numbers and they are small bisnesses. It costs them between 18 and 30 cents a caller. So, assume that for a company like Dell, they get a better deal, although they have higher call volume.
Originally posted by: gopunk
they do it because too many people hit numbers immediately, which reduces their wait time, and increases cost for the company