I actually agree with what everyone said - I feel like such a sucker sometimes. But here's my rationale:
It's the call center industry - there's always a metric fuckton of hell to deal with and someone else willing to do it. I started out as a CSR four years ago -the bottom of the barrel. For my trouble, I have been compensated OK and have seen growth professionally. I was a CSR, then Senior CSR, Subject Matter Expert/New Hire Mentor, Trainer, Senior Trainer - and I am now typically delegated tasks owned by the Training Manager and/or Director. Apart from overseeing new hire training and ongoing skill training, I also support the IT Field Ops and Resource Center teams in analyzing and reporting application issues that impact our productivity -kind of a BA Lite.
I am doing all of this backbreaking stuff because come January, when it's time for the results of the Annual Talent Review, I want to move up to Assistant Training Manager. I feel like I have invested enough time and energy into this gig that it would be a bad decision to leave before getting 'Manager' into my job title. And that would be a good thing - my employer is well-regarded in the industry and local job market. People who left after reaching that position have traditionally done exceptionally well for themselves elsewhere. Most job offers I have received this year would have me do what I was already doing last year.
It sounds like hell but then I look at folks who have been working as CSRs for as many as 8 years - and I think making Assistant Training Manager in 5 years kind of makes up for the trouble. Ah, the old carrot-on-a-stick...
What sucks is work used to be a 15-minute drive until last year before we relocated to accommodate expansion that is only now taking effect.