I just had a disheartening telephone conversation regarding pricematching with Staples. I was attempting to order an item from them and have them match an on-line competitor's price. As many of you know, in the past, they often claimed that they must add (overnight) shipping charges to the pricematch. But, If you were insistant, they would relent and simply match the competitor's price. Sometimes it seemed, their level of cooperation depended which particular CSR you got. In any case, once the pricematch was established, they would then also allow you to further reduce your cost by applying one of their dollars off coupons. And with free shipping on orders over $50, Staples was a VERY attractive vendor.
Today I spoke with two different CSRs and their supervisor. All three insisted that they must add the competitor's shipping charges to the pricematch. The supervisor stated this had always been the policy, but that until recently, it had not been enforced.
Has anyone had a recent, similar experience?
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Sorry, this is not a Hot Deal. Please post this in the Moderator sponsored ~~~~ Brag & Moan ~~~~ thread.
Thank you,
AnandTech Moderator
Today I spoke with two different CSRs and their supervisor. All three insisted that they must add the competitor's shipping charges to the pricematch. The supervisor stated this had always been the policy, but that until recently, it had not been enforced.
Has anyone had a recent, similar experience?
---
Sorry, this is not a Hot Deal. Please post this in the Moderator sponsored ~~~~ Brag & Moan ~~~~ thread.
Thank you,
AnandTech Moderator
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