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Ordered flowers, went to the wrong address, Proflowers refunded the payment..

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swbsam

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This all happened fairly quickly..

Cliffs:

1. Order flowers last week for my wife's birthday (today)
2. I get an email saying that the flowers were delivered, but my wife didn't receive anything
3. I track the shipment and it has some cryptic notes - delivered to RX LL, signed by CUST MAN
4. Call ups and they tell me that they think it was delivered to the wrong address, but that the shipper must start an investigation
5. Call Proflowers, they apologize and quickly offer me a reshipment.. I say I just want an investigation because, frankly, her birthday's today not tomorrow
6. They apologize and offer me a refund
7. My wife calls me, thanking me for the flowers.

I'm guessing they got delivered to the wrong office or building and they eventually found their way to the right company..

Do I call proflowers to tell them to reverse the refund, or just keep mum on the whole thing?
 
Originally posted by: DeadByDawn
They were from somebody else maybe?
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Nope, my card was in the box and they're the pervuvian lilly's i sent her.. Of course, the pictures on the website look 100x's nicer than the iPhone picture she sent me.. But she still likes them 🙂
 
Originally posted by: Brainonska511
If you want to do what is right, call them up and tell them that it somehow fixed itself and ask see what they want to do.
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Sure, but I'm still annoyed that they shipped it in a uPS box instead of using a florist to deliver (like FTD), but I suppose I should have done my research first..

I'm just annoyed, but you're right that not saying anything is pretty shady on my part.
 
Originally posted by: swbsam
Originally posted by: Brainonska511
If you want to do what is right, call them up and tell them that it somehow fixed itself and ask see what they want to do.
Click to expand...

Sure, but I'm still annoyed that they shipped it in a uPS box instead of using a florist to deliver (like FTD), but I suppose I should have done my research first..

I'm just annoyed, but you're right that not saying anything is pretty shady on my part.
Click to expand...

Their flowers are usually VERY fresh in my experience. Though coming un-arranged isn't ideal.
 
Originally posted by: AreaCode707
Honesty FTW. You wanted them to keep their bargain with you so you should be willing to keep your bargain with them.
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exaclty.

you were upset when you didnt get them and got a refund. now that you got the flowers call them and pay for them.

 
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