Oops... Sorry 'bout them e-mails...

[Viper GTS]

~30 minutes ago I deleted three e-mails at the request of a customer. Actually, the customer requested it, a tech called me to do it since I have permissions to do it. OK, delete these three, ID'd by size and subject line, no big deal. System reports 3 e-mails deleted, no big deal. Apparently another supervisor had helped the customer eliminate approximately half of what was in the box, leaving 127 messages.

Then all the MIT's get a voice-mail saying "Will the MIT that deleted e-mail for (username) please call me. The whole e-mail box got deleted." The username looked familiar, so I went & found the guy. He explained what had happened, & I went back & looked on my system. Yes, it was me. But using the back/forward buttons I got screen shots of everything proving that I really did only delete three e-mails, not all 127 that were in the box.

Now the customer is demanding bill credit for her e-mails getting deleted.

Oops.



Viper GTS

 

[ltk007]

Hey viper, change you sig. I no longer suck

 

[Pretender]

<< ~30 minutes ago I deleted three e-mails at the request of a customer. Actually, the customer requested it, >>

Something's wrong with me tonight, I'm actually reading what people say. Damn fscking english class making me analyze things :|

 

[Viper GTS]

Not fair, you took that out of context. The second sentence explains the whole process, since I never talked to the customer personally.

So blow it out your butt, you old cow.



Viper GTS

 

[Pretender]

You repeated it twice. Regardless of whether or not they're in different sentences, we already know that 'the customer requested it'. That second sentence really has little to do with the story. That tech's involvement in the story does not affect the outcome and was not the cause of the error according to your account. So basically you should scrap that whole second sentence: it's awkward and is not an important fact in the ordeal.


Damn, school is evil. I never used to be like this.

 

[Lord Evermore]

&quot;I deleted mail at the request of a customer. Actually, the customer requested it and another tech passed it to me.&quot; <---paraphrase

Although it's not very well written, there's technically nothing wrong with it (some punctuation problems, but that's it). The first sentence says the basics, then the second sentence clarifies it. A better way to say it might have been &quot;the customer requested it of another tech, who passed it to me&quot;.

 

[Viper GTS]

The second sentence is essential because it clarifies that I never actually talked to the customer myself. Techs can look in an e-mail box, but aren't allowed to delete messages. They have to call us to do it.

Viper GTS

 

[RSI]

i can delete emalees too

 

[Viper GTS]

But can you delete them off the server before the customer knows they're there? Now that's power.

Viper GTS